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IssueType and SubIssueType are never required in the API. This entity describes an Autotask Task. } Available in the UI only when the installed module is enabled. Configure your support email address. /**/Want to tell us more? DocumentConfigurationItemCategoryAssociations. This entity describes an Autotask Contract Block which represents a block of hours purchased for a Block Hour type Contract. Gettings 721 tickets based on a title filter: "Title eq hello!" The REST API permits you to retrieve values for all entity UDFs via the query method. This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.contactID). They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. The Country entity is referenced by other entities and specifies the display name, address format, two-letter county code, and ISO standard name associated with the country. The ArticleTicketAssociations entity records existing associations between tickets and Knowledgebase articles in Autotask. window.open(uri); If more than one person is added, +# is added to the first name. This entity's purpose is to describe a record of approval for a ticket change request. You can create additional mailboxes, but you won't be able to activate them. [CDATA[*/ This entity describes an adjustment to the quantity of units of a Contract Service entity that are added to a Recurring Service Contract. Also create Note/Attachment(s) on # incident(s). IMPORTANT If the New/Edit Time Entry or New/Edit Note dialog is saved on the Edit Task or Edit Ticket page, both the details panel and main canvas will be updated. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The impersonated resource must have permission to act as configured in the other sections on the Edit Security Level page. There were some field name changes between the Soap and REST API, can you try all the same but replace the accountId field with companyId? Logon to the Datto (AutoTask) PSA. They are required in the UI only if the system setting 'Require Issue and Sub-Issue on tickets' is enabled. For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. This entity's purpose is to describe a currency available for use with the Autotask multi-currency installed module. The following table describes the standard Autotask field objects for this entity. On update(), InstalledProduct.ID cannot be updated to an InstalledProduct where InstalledProduct.AccountID Ticket.AccountID. This entity's purpose is to describe an asset category. When updating a field that has Rich Text, the APIwill return the text-only version of the field. NOTE If the APIuser does not have the Contracts impersonation option enabled, it will be unable to specify custom values for the AttachedByContactIDand the CreatedByContactIDfields. This includes the following fields: ChangeApprovalBoard, ChangeApprovalType, ChangeApprovalStatus, ChangeInfoField1, ChangeInfoField2, ChangeInfoField3, ChangeInfoField4, ChangeInfoField5. The date/time stamp indicates the date and time the status was last refreshed from the task or ticket. } If the setting Enable [Entity] Stopwatch is cleared for the entity category, the stopwatch will not appear. 4. What sort of strategies would a medieval military use against a fantasy giant? You might want to work with Autotask API's own Visual Studio solutions which are linked on their web services page. If selected, the text entered into the Summary Notes (on time entries) or Description field (on ticket notes) will be appended to the end of the Resolution field on all of the tickets incidents. This entity is only used by multi-currency databases. Need troubleshooting help? This entity records existing associations between tags and Knowledgebase articles in Autotask. Additionally, only those statuses that are available to all selected tickets categories are available for selection. You can individually configure the following entities to allow querying, adding, editing, and deleting (bold items only): For more information about impersonation security levels, refer to Allow impersonation of resources with this security level. Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, Read the instructions and follow the path. This entity's purpose is to describe a cost associated with a Change Order to an Autotask Project. If you use the Kaseya RMM Extension, tickets generate by using Incoming Email Processing. /*