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Warn visitors from overseas: With open borders in Europe, many more people will come to visit the UK from overseas whether on holiday or to see friends and relatives. One place for strangers to pay would be helpful. mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) Youre not alone if you paid the London Congestion Charge by mistake. (1). On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? This system has been set up very badly; it seems set on making money from fines. Yes. I havent received a PCN and am worried that I will now have missed the 14 day deadline (albeit without receiving a PCN) and will be charged 70, possibly for each journey. The 14-day grace period doesnt start until yo uget the PCN. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. However, a warning to you. I got the penalty but the problem is that is already second letter with 105 fine. Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. If there was a way of auto generating a reminder that would be a great help. There is a good chance the PCN wont be sent as you have paid. but their response will be within 40 and 50 days so I really dont know what to do now. I received two PCNs for a journey (one going out and one coming back). the mail services goes slowly, and they were in late with the deliveries. There was no information displayed as to how to pay on the road, How am I supposed to know as a visitor that I am supposed to pay a toll! In a lease van. and do your self a favour credit your account with a tenner! A Dart Charge PCN is just simply a 70 penalty issued to you for not paying the river. The power to issue a penalty charge notice is a discretionary one the regulations state that the authority may issue a penalty charge notice (my emphasis). The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. what happened to the 2.50? Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. We ended up in the small claims arbitration process. Have a good visit. Any truth in the rumour that PCN is Latin for: More Cash for George???????? Would be possible pay it now, or I have to pay the penalty? Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. Ive added the fact I was distracted because I was on my way to a meeting with Essex social services representing a friend who is applying to adopt. Lastly, Dart Charge penalty charge notice and what to do. I believe the Dartford system is like the London Congestion Charge system, where you can pay even if you werent sure you entered the zone. I just assumed that as there were no booths that theyd finally seen sense and dropped the charge. They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. Hi, How should I proceed ? I rented a car in april at Luton airport for few days of tourism in south of England. This is really unfair. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. The first time I did have access to WiFi was after the payment deadline. A motorist was left fuming after being slapped with a 70 toll fine when cameras mistook his two-seater convertible for a BUS. When will that arrive? You should at least be able to escape one of the fines as it was your first offence. again an easy way of getting money out of the driving public. I think this is an absolute disgrace! You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). Unfortunately, on 11st February I have received Could someone please have a look to see if there are any "holes" in it. When driving on the Dartford Crossing, cars are asked to pay 2.50 by midnight the following day. From my experience to date: Quote your charge notice number and explain why you believe the penalty is wrong. I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. Although it says I can pay the following day until 12am. Please can you help? They have all our details, and can send out a fine snappy enough. Hopefully matter is now closed. Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline and to refuse to accept payment before the fine has been issued. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. I then thought that was done and I have learnt from not paying. why would I go through that channel when it clearly states 14days grace for first timers and it was paid well within this. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. I now have a charge certificate saying that I never made a representation in time? Would be great if you can explain and help me understanding thank you. vorrei essere ricontattato per mail Are you wondering whether to pay it or dispute the fine? This is just extortion. You have the right to get an independent adjudicator involved if the authority rejects your appeal against a Dart penalty charge. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. There doesnt seem to be any way of checking that the toll has been paid. Come on England, surely they are other decent ways of collecting money, not an overnight or midnight practice!!! Let me know if you have any problems. Why is there no information at service areas near the Dartford Crossing? Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. Set a reminder by location on your phone: Have you got an iPhone? I forgot to pay by midnight on 6th, but I remembered and paid up on 7th Oct at 7pm. I did ring up customer services but that guy not very nice and not helpful. I did not trust this service, so in order to travel with my disabled husband with anxiety disorders, I then paid for a single journey, not using my account page just so I did not get a fine As yet no explanation or money on my account. I have recorded the voice stating that the payment has been taken for the outstanding crossings. Signage on the M25 urges drivers to search online without giving a website URL. Hi Pete, If I hadnt read this this page I would never have known about the 14 days grace Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. Hi Bess did you get penalty after that.I forgot to pay as well for the dart crossing.Will be good if i dont receive penalty. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? This is the second time Ive gone through it, but I paid on my first journey many months ago . No doubt I will miss a few and then get stung with PCNs! The appeal system does not allow for attachments so we cannot attach the receipts. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. I have appealed and await the response. Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. What hope do we have. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. You should appeal this. Unfortunately, many motorists were charged twice for a single crossing because tolls duplicated their payments. As a foreigner we were not informed about the charge. No just use the Payzone finder and make your payment. Pay both ways: It might sound obvious, but dont forget that payment is due for each crossing you make both on your outward and return journey. We have one in our family the car is obtained from special suppliers and when we went through it automatically picked this fact up on the Registration. Sadly, calling will not help achieve anything and will just use up your time. Receipt FJ No 29616281 ref 150522132752022153F7N. Pay in advance for a one-off crossing: If you only use the crossing occasionally, for trips to the airport etc, then paying a minimum of 10.00 into an account is not a good use of your money. about my passing through there on 25 Sept 2015. I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. Will I get a PCN or should I pay today on the Nissan numberplate? Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. they hadnt sent the penalty letter for the return journey or the other journey i made in July. The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. Now I just have sent an appeal to the EPCPLC and also to the Traffic Penalty Tribunal I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. Note: Highways England apologises unreservedly for their error. Was the minion not happy about my complaint? Do let us know what the outcome of your representation. I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! or at least set up a payment point at the eurotunnel and ferry stations. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. The last time I crossed, I noticed the big C on the road, which I had seen in London. Now, today, nearly 11 months later I have had a PCN for 107.50. I drove on the crossing on the 24.5.15 I didnt pay the toll and I received a PCN on 22.9.15 as it was my first offence I paid the 2.50. So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. MoneyNerd 3.72K subscribers Subscribe 0 Share 2 views 20 hours ago UNITED KINGDOM Try out Just Answer's service -. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? To see how we use, store and share your contact information you can read our privacy policy. However, there was another letter with the penalty notice that stated if I pay within the next 2 weeks i can just pay the original 2.50 crossing fee that I offered to do 3 days after the offence. Was it the first offence? This is the first and only time the vehicle has crossed. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. I then was given a courtesy car. So the money has been taken. I was also caught by this extortion system. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. One of these is that you are the owner of the vehicle. Will also be taking a screen shot of this page to give an idea when I paid and when. Ive already paid and I own that I will keep your receipt because I do not trust. Good luck. The whole system has been designed and set up to catch out motorists. I did not receive the penalty charge notice. Hope it helped. During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. . I find it unbelievable that I have paid for the crossing on 28 July, in respect of which you are issuing a fine for non-payment, but you are holding that money in respect of a crossing I have not made and have no plans to make, and there is no means of getting that money returned to me. DART CHARGE. Highways Agency statistics show reveal average journey times between 7am and 7pm have been cut by more than 9 minutes southbound, and more than 4 minutes northbound when comparing the first two weeks of December and the end of November. The arbitrary 35 fine is proof of that. Hi here is what I put in the feature. The best way to pay for a Dartford Crossing is to use the official website. penalty charge (Dart Charge or Mersey Gateway). i was travelling from Cardiff to Grays RM20 3AS . 2. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. It is often without any intention cause any inconvenience to anyone. Why would the do that?!?! Register a Dart Charge account: This will simply take cash from your account for crossings you make without the need to log on and make individual payments. Thank you. (6) where are the payzone retail outlets in my area. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. I have just received a fine notice almost three months since using the crossing. Reduced to 35.00 if paid in 14 days. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. There were a number of road work signs and some divertions but no blue signs. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. We rent so he mayve lived here in the past but hant for the last two years what do I do!? Its a bit sneaky, but last time I had a PCN, I paid 5 for a trial of an online Solicitor called JustAnswer. They make it difficult so that most of us just give up and pay the money. Plus, make sure you get an official receipt for the payment. You sign up and it automatically pays the toll then sends you an invoice. Husband phoned them up and the guy basically said tough you will have to appeal it. However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. Paid them 7.50 in total and asked for a receipt which they emailed. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. Do you think now I have paid that I should not expect a fine? How will they collect the fees from foreign drivers. And yet they penalise us if we are unable to be on line. Who voted for the idiots who make these decisions? No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). Yours faithfully, [Your signature] Download letter docx ( 14 KB) 105 to go through the Dartford tunnel!!! I Phoned, and adviser said he would refer it to a supervisor, but I could still travel. i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. Im a UK citizen and Im looking to leave the country driven out by my own governments practices. Would you be willing to share more details about it? I emigrated to Switzerland and have used the crossing on average once a year for the last 35 years. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched.