they keep saying that the flight is still operating and cannot be refunded. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Refund of money & compensation of the emotional impact this has had. We use cookies to give you a better experience on AirAsia.com. I WANT MY MONEY BACK. Now, wheres my money?!!! In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Jan. 28. I want to file a complain in a government agency already! 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. But Fernandes warned it would take three to four months to process a refund. They defraud their customers. Hes name is Rolly. I purchased tickets January 2019 from Manila to Cebu and back. Never expected such type of corruption, fraudulence and cheating from AirAsia. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. On desktop, you can see AVA right away. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Very frustrated. I have been checking my case and the status is just IN PROGRESS. they dont intend to refund thats why its hard to contact them . Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. We are very disappointed about this please call me if you have time. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? yes i agree ms. maika . AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Worst flight ever. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! I requested a refund which I was. Two years later, she says she is still waiting for her money back. I tried the AVA live chat but it is not helpful at all. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. . In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. its very disappointing about air asia . To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. I would like to ask if you were able to transfer your refund to your debit? The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Thank you. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. I have the same issue but the status is still in process. Hi. My email : [protected]@gmail.com, Desired outcome: AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . I want my 5 luggage tomorrow morning in KLIA2 airport. Download. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Case id [protected] - want to cancel and take refund of my booking d552m. There were around 59 baggage that still in chennai. Rohana and her family did not fall under any exempted category. We were given options and we chose a full refund. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. AirAsia continues to lie to its customers. hi! hello.. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. AK0010 All Rights Reserved. +[protected]. How long before you will get the full refund? I tried to contact Airasia but nobody answers. I asked for a managers full name but they wont disclose. Dont use airasia ever, they are stealers!!! Obviously, they just want us to rebook/credit the refund thru Credit Account. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! In total we received USD1.80 billion in refunds requested by guests since 2020. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. 0 Kunden folgen diesem. ticket is in progress. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Be safe and take care everyone. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. 27th January 2023 (Friday) Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. No refund whatsoever?? AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Thank you. Marami sila arte at wala silang contact number not like cebu pac and PAL . Return 29th March, 2020. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Follow us on Instagram! Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. I still dont get my money back as of now. My understanding is that you should contact your credit card company. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. I need to know ASAP. Your comment is now queued for moderation! GetHuman8130376 AirAsia Jan 28, 2023. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. I gave them all of my bank information. A father and traveler who enjoys to eat, shop and travel. yes maika.. walng kwenta yan airline na yan. And so i requested for a refund. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Tap New Chat icon, then select New Contact. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Share your photos and videos with others to prove the truth of your words. Kita jaga kita, we will update if there is any new update from AirAsia X. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Never again would you like to purchase such form this awful airline. Subscribe on Youtube! My account with them is just useless!! Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . . And it was intact and show no sign of damage untill we undress the cover. We requested Feb 2019. I request you to return money.i am waiting still last one week three days its not respond . It is now May 2022, still In progress. Horrible. Need. Give our money back. Submit a complaint and get your issue resolved. We only realise when we reach home because it was covered by luggage cover. There is no flight reschedule refund option. AVA will greet you and present a menu. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Also, if you wish to go to live chat, youll be waiting forever. air asia is the cheapest airline but the hardest to refund the booking. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Hi, my flight is on march 23 etd 00:30 mnl -dvo. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. It does not take days or weeks to receive the refund lol. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. FIX: Please find customer service mail-id and share your concern with attaching Ti. Have you heard any official updates from AirAsia? I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Confirmation Number: S8UUKN There is no contact number provided to speak to someone. I totally agree with you. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Flight from Chennai to KLIA 2 I will never book any flight with them anymore. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. that is our money! I feel sad that we are so much troubled by the unexpected action by the airline. However, I still havent received my money as of now. On the next menu, choose AIRASIA NEW REFUND REQUEST. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic My flight was cancel also. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? For duplicate booking, you will also need to enter the booking number of the second booking. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. They closed all my cases submited towards D553WQ. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Bisher von 2 Kunden gesehen. 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