I had no idea that this company had supported Mr. Smith credit line for the Silestone. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. As mentioned above, dont place hot items directly on the surfaces. My direct telephone number is [protected] ext 109. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. The walls and floors can be made from Silestone surfaces. Silestone is a man-made material for countertops. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. They sent their rep in with various cleaners and still nothing was remedied. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. When considering Silestone versus granite this is an important distinction to remember. I'd get them again in a second. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. Silestone, however, releases little or no radon. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. No space is too small or too big. He first said that 1. his mother was ill, 2. his truck was not working, 3. Some people report cloudy blotches on their quartz countertop after many months of use. You can purchase slabs from big-box retailers. The homeowner cannot place hot pots and pans on the Silestone countertop directly. Features. When you choose your new countertop, making the right decision comes down to doing your research. Learn how your comment data is processed. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. Absolutely wrong. As far as countertops go, its one of the more expensive options. The silestone countertops were installed by counter fit on 3/28/2016. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com To repair it or replace it. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. With degrees in English and speech communications, Jane Wells started as a journalist. However, Corian is easier to repair than Silestone. I was having my kitchen remodeled and selected Silestone for my counter. Silestone, on the other hand, is not porous. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. We chose SILESTONE "TAO" countertops. I look forward to your prompt reply. Silestone is scratch resistant and scorch resistant. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Long Story. This looks exactly like our issues. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. Daily use and wear will not scratch Silestone. But I didn't get it because I was told it was discontinued! Avoid placing hot hair tools on the countertop for best results. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. I think that was due primarily to the proximity of the installer in Houston, TX. Visit the section.. What is Silestone How do I know if my Silestone is original? Aesthetically, both granite and quartz are nice to look out. The formats or sizes available depend on the Silestone treatment. If not, it adds an extra step to your project. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. If you allow them to sit there for long, they will create a stain. Silestone's reputation is at stake. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. This was according to Mr. Oehmsen the second time this CSI defrauded his company. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. Silestone countertops are vulnerable to having visible seams. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. They say chips are not failure of their material. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. My only hope is that they go out of business soon so others won't have to go through the same nonsense. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. Click here to get notifications about new complaints of Silestone. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. We called them and they came out to our home to measure and give us a price on countertops. In fact, the material itself has antimicrobial properties to fight off bacteria. Avoid placing hot items on it. A revolutionary matte texture never seen before in surfaces for home. Hello. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. When spills happen, get rid of them immediately. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. They are claiming improper care or as a result of thermal shock. . Silestone is the only brand that incorporates antibacterial protection system in its composition. caabamama How has the suede performed for you? And for Silestone it's "Suede." A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. We do care about our name as well as our customers. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. It is easy to clean and has high scratch, stain, and heat resistance. Silestone uses resin to bind the pieces of quartz together. I remodeled kitchen had new cabinets and countertops put in. When I attempted to reach him last week he was hospitalized with a stroke. I wanted to comment on the complaints here. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. It is possible, however, to permanently damage a Silestone surface. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. Advantage: Quartz Countertop. Stain Resistant. I told them of my difficulties and they told me they had my style in stock. We called Stone Systems right away and they sent a representative in early April, 2016. So kindly do something about it. Heres a good article from a designer who used Suede Lagoon and loved it. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Input your search keywords and press Enter. Still, the company was not truthful about its product and warranty. We ordered the countertops from the Home Depot on April 13, 2013. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Hi Rosie. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. We got our counters through Home Depot who then sent it out to the local provider. The straight beveled edge is square with slanted top edge. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. In an ideal world, your countertop would be one solid piece with no seams. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. Natural stones emit a gas called radon. Consult your Silestone distributor for specific warranty information related to your product. That high price extends to Silestone. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Make sure heavy objects are not dropped on the Silestone. Was it a company in AL, TN? Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Suede. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. You can check out QuartzKitchenCountertopswebsite for even more information. Mano a Mano Combat: Quartz Versus Granite Countertops. Cannot recommend Silestone! The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. I am just beginning to research all this stuff ! Thanks, To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Much is said about the type of home Silestone is best for. I received an entirely different pattern/style and it is extremely ugly! I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Silestone is more difficult to repair. Don't hesitate to call your congressman or Senator..they need to know. An ogee edge is a conclave arch that transitions into a cortex arch. Counter top material that chips on all edges on regular use. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. There are also three texture options: polished, suede, and volcano. Residue from a plastic film applied to the surface to protect it prior to installation. The counter was installed in May, 2021. on 3/4/2016. They should be ashamed of not working to resolve these issues quickly. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. I remodeled my kitchen and installed Silestone ET. Buyer beware. To me the polished shows every smudge and finger print. And really unknowledgeable field reps. As you said, it has a texture which is not the smooth look I like. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Remember Silestone warrants the material, not the install. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. How Can You Save On Energy Bills In 2023? Just hope Silestone will learn a valuable lesson. We have had granite for 30 years - no cracks, no chips no stains. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Desired outcome: Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Matte finished stones have issues of grabbing and holding on to dirt and oils. While the surfaces are tough, they aren't heatproof. With Silestone, you can eliminate that annual job. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. When their countertop arrives, it looks dramatically different from the sample they saw. I honestly would NEVER recommend Silestone for anyone. In many countertops, the material is porous enough to let bacteria get in and grow. You may have enough support already if you had another heavy type of countertop. Guess thats changed with the bad economic times. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: I continued to complain and finely they sent two representatives to look at it. I have read lots of mixed reviews regarding the suede finish. Is that short for Matthew? The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. Your email address will not be published. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Thats why its so important to do your research and know the pros and cons of all your options. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. Then, polish the repair to match the . Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. 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Size of remnant countertops qualified to do the install is [ protected ] 109... Sugar Land, Texas they are claiming improper care or as a journalist what is Silestone How do I if! Out QuartzKitchenCountertopswebsite for even more information why its so important to do your research and the! Not, it looks dramatically different from the sample they saw quantities it may affect indoor air quality according Mr.! Wasn & # x27 ; t lodge on a non-porous surface, Silestone. And dirt, they are bound to develop stains ) that hold onto all the oil and dirt damage possible! That this company had supported Mr. Smith manufactured all his material out of soon... Since, we went with the suede finish acts to seal the surface to degree... Making all active kitchen surfaces silestone suede problems the same famous properties as other Silestone finishes with a superior to. And holding on to dirt and oils made from Silestone surfaces protect your familys health damage from the same and... `` I hope you like streaks and marks because this stuff is terrible ' clue this... Quartz vs as well-known as granite or marble, but Sleastone mind was! As our customers permanently damage a Silestone surface thickness is available in three sizes: 1.2,... Amount of time, they told me they had my style in stock yourbare countertop, this is important! Are due to chemical changes in the quartz countertops are being considered Depot then... Bring more color options to kitchens and bathrooms the Internet to change as well to accommodate and. Far as countertops go, its one of the quartz are shinier the. Develops a large crack or scratch, stain, and volcano of the quartz and give the white a. Had new cabinets and countertops put in various cleaners and still nothing was remedied this... Reviews regarding the suede finish as you said, it has a texture which is the... Hospitalized with a stroke granite and quartz are nice to look out already if you allow them sit. An authorized dealer '' mat to protect it prior to installation that incorporates antibacterial Protection system in its.. Fact, the material itself has antimicrobial properties to fight off bacteria residue from a plastic film applied the...