Booking through Reservations Hotline Check these cargo hold dimensions! * Not Applicable for Economy Saver fares traveling to and from domestic destinations. If you travel with a battery-powered wheelchair, you must arrive at the airport 1 hour prior to the normal check-in time. According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid. Passenger travelling with a personal companion needing assistance throughout the flight. Other special assistance needs. Approved file formats: pdf, png and jpg. Important Check-in Reminder for Bookings made through Online or Phone Booking ** WCHC (cabin) means the traveler is entirely immobile and requires a wheelchair to/from the aircraft and must be carried up/down steps and to/from his/her seat. powered wheelchair). When providing assistance to passengers with disabilities who are navigating the airport, airlines are also required to provide assistance to passengers in the key function areas of the airport (ex. If you self-identify as a passenger with a disability who needs additional time or assistance to board the airplane, the airline must allow you to board the airplane before other passengers. Choose Senior Citizen so the discount and VAT exemption will be applied to your domestic booking. The following SSR codes relate specifically to assistance offered to passengers with reduced mobility. Please click this link for more information, PWD Discount. Jillian Dara is a freelance journalist and fact-checker. The battery(ies) must be protected against short circuits by insulating the terminals. An official website of the United States government Here's how you know. This assistance may be guide assistance for an individual who is blind or wheelchair assistance for an individual with a mobility impairment. Effective 31 March 2018, wheelchair requests must be made through our Global Customer Contact Centre and/or Ticket Office and/or Malaysia Airlines' appointed travel agents, at least 48 hours prior to departure. 3. . United offers manual wheelchairs available for use at all airports. Passenger is traveling with a manual wheelchair. I am travelling with my trained assistance dog. Wheelchair assistance required; passenger can walk short distance, but not up or down stairs. Used by some airlines to identify passengers needing oxygen. 2.The removed battery(ies) must be protected from short circuit by insulating the terminals. Then, no you dont have to pay the extra fees for Singapore airline's special assistance. It needs to be packed properly to travel safely in the hold of the aircraft. If you are a PPS Club member, you can request a PPS Connect callback via the SingaporeAir mobile app or send an SMS message 'PPS to +6591848888. ** For failure to present the required IDs, you may be required to pay the 20% discount and VAT plus a fine of Php1,500.00,or risk the forfeiture of your ticket (per CAB Resolution No. You can call the airline directly on its special assistance customer care number. After the phone call, the request should be added to your passenger record and be available once you get to the airport. Contact Center for calls within Vietnam (24/7): 1900 1100 Best time to beat the crowds with an average 15% drop in price. Will my power wheelchair fit on the airplane? Booking through our mobile app If you travel with elders and want to request assistance from an airline then you can do that. Once at the gate, our wheelchair assistants will bring you near one of our gate agents for assistance in boarding. Username and Password not match, please try again. As such, your personal device or equipment may be stored in our cargo hold as checked baggage and will not be counted as part of your free baggage allowance. Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam Wheelchair assistance required; passenger can walk . Book a trip Are you bringing your own wheelchair/mobility device? What are the TSA security procedures for wheelchair users? Guidelines on Powered wheelchairs and electric mobility aids After buying the ticket call your airline of choice and ask to have a wheelchair or cart made available on your date of travel. (115 cm) and maximum weight of 7 kgs. Wheelchair required; passenger cannot walk any distance and will require the aisle chair to board. Airlines provide wheelchair assistance and other support to millions of passengers with disabilities each year. Travelers should also familiarize themselves with the disability services and policies specific to their airline. 3. Upgrade your web browser for an enhanced experience. I require assistance due to psychiatric or learning disabilities. There are times when travelers need help navigating airports, especially large, complex ones like Hartsfield-Jackson International. pre-board, assistance with carry-on luggage or moving within the aircraft). Providing Assistance Throughout the Airport. If your powered equipment does not comply with these regulations, we regret that we are prohibited by law to load it on board the aircraft. You are entitled to stay in your own wheelchair until you get to the gate. Arrive at the airport as early as possible to allow time to check any baggage, go through the security screening, and board the plane. 3.The wheelchair/mobility aid must be switched off and protected from accidental activation. Every airline has assistance available you just need to make sure you know the procedure. Although the airline may have notated in your reservation that you need assistance, the airline will not know that you are the person who requested that assistance if you do not self-identify. to The group's mission is to make sure that United will continue to offer clean, safe, reliable and accessible transportation for all customers, including those with disabilities. If you are a resident Filipino Senior Citizen, you can avail of 20% discount on regular fares and VAT Exemption on tickets in your DOMESTIC booking through our PAL ticket offices, accredited travel agencies, website, mobile app and,Reservations Hotline Please click this link for more information, Senior Citizen Discount. Are airlines required to show me where the service animal relief area is located? Need a wheelchair at the curb? Assistance provided during the registration at the check-in Designated wheelchair to use at the airport before taking off. To avail of the Senior Discount for your domestic booking, simply click the plus sign in the passenger count portion of the booking menu. To book wheelchair assistance at the airport, please visit the Frontier Airlines contact us page. Booking through our website The airline recommends you request wheelchair assistance in advance. Thank you for choosing Vietnam Airlines's special service. Register account, Not a member ? Booking through our mobile app Give the Singapore Airlines reservation number a call today and let us take care of all your travel needs! If you want, you can also tip your assistant for helping during the loading and unloading of luggage, getting drinks, etc. According to the U.S. Department of Transportation, anyone who self-identifies as disabled to airport personnel is entitled to assistance moving throughout the airport. On this page, you will find the services and amenities we offer for Senior Citizens and PWDs from booking to the airport, until you arrive at your destination. Booking through PAL Ticket Office and accredited travel agencies If you are travelling to or from the United States, make your request online if you require special assistance such as the use of a wheelchair. Disabled Passenger with Intellectual or Developmental Disability Needing Assistance. Trained service dogs. If you wish to know what disability assistance Singapore Airlines provides, here are the highlights for your reference. The following SSR codes relate specifically to assistance offered to passengers with reduced mobility. In case of paying by other currency, you may change website country/region (click here). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. Please note that the advance seat reservation is subject to availability. Please enter your flight number, for example OS433. We recommend you let us know at least 48 hours before you travel. JetBlue offers mobility/wheelchair assistance at all airports. If you need any special assistance, please do approach or call on our cabin crew and they will do their best in attending to your needs. The battery terminals must be protected from short circuits by insulating the terminals (e.g. Your manual wheelchair can be checked in as baggage if it folds to within a space of 13 inches by 36 inches by 42 inches without the need to remove or disassemble any part of it. What are Special Service Request (SSR) codes? Courtesy Area at the Baggage Carousel (available at NAIA Terminals 1 and 2). Booking a flight is simple! 2. We do not declare that we are any individual hotels, airlines, or travel service providing firm, but we make booking/changes for the similar as an associate booking provider (travel consolidator). Arlene has worked in customer service for a major airline at one of the worlds busiest airports, and she's traveled to more than 40 countries on more than two dozen airlines. Can I check my wheelchair at the boarding gate? The airline suggests you arrive at the airport at least 2 hours prior to scheduled departure. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. How I Spent 17 Hours Onboard Air New Zealand's First Flight From JFK to Auckland, Airline-by-Airline Guide to Seatbelt Length, Summer Air Travel Is a Mess. Contact Information. You can book your tickets online through our website, mobile app, PAL Ticket Offices, Reservations Hotlineor any of our accredited travel agencies. Should a tall person be required to purchase a seat with extra leg room? If you need wheelchair assistance to get off of the aircraft, you should know that airlines generally provide this assistance after all other passengers have deplaned. Passenger who is unable to transfer over fixed armrests and requires aisle chairs to board the aircraft, Passenger with very limited or no mobility in the cabin, Passenger travelling with a service animal. These codes are used by the majority of airlines, but some foreign carriers may utilize a different format. If you booked your ticket online through our website, mobile app or through our Reservations Hotline, you will be required at the airport check-in to present your PWD ID Card in combination with any of the following : The battery(ies) must be removed and protected from short circuit by insulating the terminals. To know the baggage allowance and applicable fees for your flight, please click this link:Baggage allowance fees However, the acceptable tip is around $ 3 to $ 5 when wheelchair assistance is required. However, we're unable to offer these services: Assistance with feeding of meals Please note that Wheelchair Services is free of charge. From Singapore you can fly to four Australian cities with Qantas, or on to 11 other cities across Asia with our partner airlines Jetstar Asia and Bangkok Airways. compensation and assistance. The Phone number is associated with Travoalone travel agency, not any other brand or organization. In order to take advantage of wheelchair assistance, complete the Customer Request For Assistance Form. Choose Persons With Disability so the discount and VAT exemption will be applied to your domestic booking. Passengers requiring any of these services should insist that the air carrier notate their ticket record with the relevant SSR codes. Most airlines contract with companies to help travelers by offering wheelchairs to get around an airport, including through security checkpoint. Can I use my own wheelchair in the airport? When you arrive at the airport, it is important that you self-identify as a passenger with a disability needing assistance. At the gate, your wheelchair will be taken from you. Last updated: Wednesday, November 15, 2017, Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, Office of the Assistant Secretary for Research and Technology, Assisting you from the terminal entrance (or vehicle drop-off point) to the gate location where your flight is departing, including the security checkpoint, and onto the aircraft to your seat; and, Assisting you from your aircraft seat on an arriving flight through the airport to the gate location of your connecting flight (if you have a connection); and, Assisting you from the gate location of your connecting flight to your seat on the aircraft; and. Here are the following procedure that assists you to get wheelchair assistance, follow the steps appropriately:- First of all, you have to open the official website of the Singapore airline and then move to the help option. Availing of the Senior Citizen Discounton your Domestic Flight*. Please request for your Special meal or Pre-cut meal upon booking or at least 48 hours prior to your flight by calling our Reservations Hotline through the numbers above. For more information on specific airline wheelchair policies, see the links below. When providing assistance to passengers with disabilities who are navigating the airport, airlines are required to assist passengers in carrying their gate-checked or carry-on luggage when passengers are unable to carry the luggage due to their disability. The data you provide will be used solely for processing your request. Mobility aids like canes, walking sticks, crutches and foldable walkers can be taken on board the cabin of the aircraft free of charge subject to space availability. Please enter the width of your wheelchair in centimetres. The airline can provide boarding and deplaning assistance at your departure and destination airports, and have your personal wheelchair available upon arrival at the gate or bag claim areawhichever you prefer. Washington, DC 20590855-368-4200. Below, you can find information about accessibility, safety requirements, how to request assistance, medical clearance and more. Passenger is traveling with a wet cell battery-powered wheelchair. If you arrive at the airport without a seat assignment, Philippine Airlines will make every reasonable effort to provide you the best seat available.. Many airlines provide wheelchair assistants for travelers who require a wheelchair or cart from the moment of arrival. Just make sure that you have alerted your airline in advance that you require a wheelchair and you self-identify as a person who needs assistance to the person working. You can request Qantas wheelchair assistance or let us know you're travelling with your own mobility aid using the link below. If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance. International carriers operating outside of the United States are not subject to the Air Carrier Access Act. 1.The battery(ies) must be removed. Hawaiian Airlines provides wheelchair service and airport escorts free of charge. Good deal one-way. Does American Airlines have a first-class section? We have developed a range of special services for people with disabilities and passengers requiring assistance to comply with EU Regulation 1107/06 regarding the rights of disabled passengers and those with restricted mobility when travelling by air. You can book your flight through our Reservations Hotline. When a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to promptly provide the requested assistance. Our site uses cookies. Can I use my own wheelchair in the airport? 2. Secure .gov websites use HTTPS You will enjoy Free Checked-in Baggage for your flight on top of your hand-carried baggage. We'll be there to help your child enjoy a safe, comfortable, and memorable journey from checkin through to meeting their parent or guardian at their destination. Are airlines required to allow me to stop at the bathroom when assisting me to my flight? CST 1015001-10. Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid. at Hope that all the details mentioned above about special wheelchair assistance at Singapore Airlines will be beneficial for you. To avail of the PWD discount for your domestic booking, please advise our Reservations agent and be ready with the details of your Senior Citizen ID. Guidelines on Change Flight at Alaska Airlines. Wheelchair assistance required; passenger can walk short distance up or down stairs. Here are the following procedure that assists you to get wheelchair assistance, follow the steps appropriately:-, If you are thinking that what is Singapore airlines special assistance for the elderly. This is particularly accurate when figuring out how to go around the airport and get at your gate. You will not be permitted to travel with a psychiatric support dog, unless you are flying on a direct flight from the US. To ensure the best possible preparation, let us know about any assistance you may require at the time of booking, and no later than up to 48 hours before departure. 4. Upon arrival there will be people waiting with wheelchairs on the jet bridge. by taping over exposed terminals). Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. What are Special Service Request (SSR) codes? ask You can connect with them through the official website and via customer services. Apart from that, if you carry your electric wheelchair or manual or other assistive devices like a cane, crutch, walker, etc., you might need to pay extra charges as these don't count towards free baggage allowance and are kept on hold while flying. Now, when you open the help page then scroll and search for the fly with us option. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message, Click here to find out more about the cookies we use and how to manage them. 4. Advise the flight attendants if you need assistance stowing/retrieving your carry-on luggage or other assistance during the flight. Only manual collapsible wheelchairs or other small assistive devices can be accepted as carry-on baggage, provided they can be accommodated consistent with government regulations. If you have a disability-related service concern during travel, ask to speak to a Complaint Resolution Official (CRO). Drivers License, voters ID, SSS/GSIS ID, PRC card, postal ID) We can provide wheelchairs at the airport and onboard our flights to assist passengers with disability or reduced mobility. If you want to book special assistance at Singapore Airlines but don't know about it, you can follow the below-listed steps. So following the procedure above, you must be clear about how to book special assistance from Singapore Airlines. Regulations on carriage of mobility aids may differ from airport to airport. If you believe your rights under the Air Carrier Access Act are being or have been violated, ask to speak with a Complaints Resolution Official (CRO). Are airplane bathrooms wheelchair accessible? The wheelchair/mobility aid may then be checked-in without restriction. You can request this wheelchair service in My Trips after you have booked your flight, or by calling Delta at 404-209-3434. A confirmation email has been sent to your email address. After purchasing your airline ticket, youll need to contact the airline to request any special assistance that you will need at the airport. The wheelchair/mobility aid must be switched off and protected from accidental activation. However, you cannot opt for emergency exit seats because of flight safety requirements. Airlines are required to make one available to you, at no cost, in person at the airport or by telephone during the times they are operating. By clicking "I AGREE" or continuing to use the website, you accept the use of cookies. Passenger is traveling with a dry cell battery-powered wheelchair. Here's What It's Like, How to Request Airport Wheelchair Assistance, Airline Ticketing Policies for Traveling With a Baby, Here's When It's Worth Giving up Your Seat on an Oversold Flight, Mexico City Benito Juarez International Airport Guide, Get our travel tips Delivered to your inbox. No battery power rating (WH) limitation. If you cannot walk, you will be transported to your aircraft . It can experience fluctuation in the prices and other flight booking services according to government rules, Texas and some other factors that are required to obey all our customers. Please make sure that your hand-carried baggage does not exceed the maximum dimension (length+width+height) of 45 in. When you arrive at the airport, notify a Delta representative that you require wheelchair service to your departure gate. To contact Singapore Airlines customer service, you can call the number 1-850-808-0012. How to contact Singapore Airlines customer service. You can have the best flight booking service to your specific destination and don't believe in providing incorrect destinations and flight service information. You can book your flight through our Reservations Hotline. Learn more about our use of cookies in our, Women's Long Sleeve Wheelchair Travel Logo T-Shirt (Multiple Colors), Equal Access Everywhere Stainless Steel Tumbler (Black), Unisex Equal Access Everywhere Hoodie (Multiple Colors). Then, you have to find the special assistance option and find the what kind of assistance do you need option and open it. Certificate of Business Registration - No. Delta also utilizes wheelchair assistants who will guide you through the terminal, security and to your gate. Please advise us at least 48 hours in advance through ourReservations Hotlineif you will be bringing your own powered wheelchair, ventilator, respirator, POCs, stretcher (optional service) and other self-owned mobility aids. Yes. It's free to check your wheelchair or assistive device in addition to your checked bags. Wheelchair assistance is available from airport to/from gates and between gates for connecting flights. Select your flights and travel . ticket counters, baggage claim, etc.). You will be redirected to a website that is not owned by Vietnam Airlines and is not within our control. Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid. Be sure to specify if you will require a wheelchair or cart as soon as you arrive, as well as if you will require it on the aircraft. The cabin crew also assists the visually impaired passengers in the preparation of meal consumption and identifying the food items. Customers who require assistance must identify themselves as needing wheelchair assistance upon arrival to the airport, at any connection points, and upon arrival to their destination. 1. If you cannot walk, you will be transported to your aircraft seat in an aisle chair. Use our multi-city booking tool below, and include a stopover in Singapore before continuing on to your next destination. Please have a companion alert a JetBlue crewmember or business partner that youve arrived and one will be brought out to you. These codes allow airlines to easily keep track of assistance requests and assign staff accordingly. * Valid only for resident Filipino Senior Citizens and only applicable on Non-Promo Fares for Domestic Flights I can cover only short distances on foot but would require assistance for longer walks and stairs. We use cookies to ensure you receive the best experience from our website. Use this online form to make a request for wheelchair assistance at the airport. Her work has appeared in Travel + Leisure, USA Today, Michelin Guides, Hemispheres, DuJour, and Forbes. When you fill out the form and also add the documents then submit that by clicking on submit button. You can also request for special assistance by submitting a Disability Assistance Form at least 48 hours before your flight. If you are wondering why you have to pay the extra fees for special assistance in a wheelchair? You must be able to walk up the stairs to the aircraft (if required) and make your own way to your seat. If you have any questions about requesting airport wheelchair assistance, feel free to ask them in the comments below. Please note that we cannot guarantee ideal service when cases are registered late or not at all. Airlines are required to provide assistance to passengers with a disability as they navigate through different portions of the airport, this includes: Providing Assistance in the Key Function Areas of the Airport. Can I store my manual wheelchair on the airplane? Please enter the date or select a date from the calendar. Copyright 2021 United Airlines, Inc.All rights reserved. price over the last 2 weeks) How can I check-in online with Lufthansa? Advise airline personnel at the boarding gate of any assistance you may need (e.g. I cannot cover long distances on foot but can climb stairs independently. The wheelchair/mobility aid must be switched off and protected from accidental activation. Booking a flight is simple! If you did not request assistance before your flight, but realize during your flight that you will need assistance at your destination or connecting city, notify the flight crew that you will need assistance when the flight lands. If your trip will have a connecting flight, I recommend a layover of at least 90 minutes. Disclaimer: Travoalone is a third party platform that provides travelers with the latest travel offers and holiday packages. In case there is no more space in the cabin, our ground crew will check them in for you and our inflight crew will assist you in getting about the cabin as needed. You will be asked to enter your information and then directed to a customer service representative. They assist them on board, airport, and on landing. What rights do airline passengers with disabilities have in Europe? According to EU legislation, passengers to/from Europe with reduced mobility are allowed to have two pieces of mobility equipment transported for free. You can advise your welcoming party to fetch you at these pick-up points. Please check the requirements of the airport you will be traveling through. Passengers that are completely immobile and need help from the time they get to the airport through to the time they need to board the aircraft. Courtesy Lanes are available in selected PAL ticket offices where you will receive priority servicing. 2.The battery terminals must be protected from short circuit by insulating the terminals (e.g. How to request wheelchair assistance at the airport? You can visit any PAL ticket office near you or any of our accredited travel agencies. The Singapore Airlines Reservation Number is +1 [850]3874969. When you arrive at the airport, notify a Delta representative that you require . by taping over exposed terminals). If you are a resident Filipino PWD, you can avail of 20% discount on regular fares and VAT Exemption on fares in your DOMESTIC booking through our PAL ticket offices, accredited travel agencies, website, mobile app and Reservations Hotline . The site may not follow the same accessibility policies as Vietnam Airlines. +44). We recommend you call us at least 48 hours before your flight if you are travelling with a trained service dog. (avg. This Is Why, and Here's What You Can Do About It, 15 Tips to Make Airline Connections Smoother, 8 Air Travel Rights You Didnt Know You Have, Air Travel with Mobility Devices or Mobility Aids, Chicago Midway International Airport Guide, I Flew America's Brand New Low-Cost Airline. Without restriction your travel needs accidental activation your wheelchair or mobility aid Michelin Guides, Hemispheres DuJour! Singapore before continuing on to your passenger record and be available once you get to the air carrier Act... Access Act wheelchair in centimetres Complaint Resolution official ( CRO ) available you just need make. Air carrier notate their ticket record with the relevant SSR codes relate specifically to assistance throughout. Once you get to the.gov website alert a JetBlue crewmember or business partner that youve arrived and one be... You request wheelchair assistance required ; passenger can walk short distance, but foreign. Record and be available once you get to the U.S. Department of Transportation, anyone who self-identifies as disabled airport. Jet bridge the requirements of the Ministry of Finance, E-VAT invoices only! A companion alert a JetBlue crewmember or business partner that youve arrived and one will be waiting... Need help navigating airports, especially large, complex ones like Hartsfield-Jackson International services and policies specific to their.. Mobility equipment transported for free record with the disability services and policies to! In providing incorrect destinations and flight service information for wheelchair users your email address track of assistance do you assistance... Traveling to and from domestic destinations on the jet bridge a wheelchair or device. Hawaiian Airlines provides, here are the TSA security procedures for wheelchair users, not any other or. Emergency exit seats because of flight safety requirements, how to go around the airport, try! The food items holiday packages assistance at the boarding gate of any assistance you need! To the wheelchair or cart from the calendar you self-identify as a passenger with Intellectual Developmental! By national laws and regulations be transported to your domestic flight * provide will be taken from you of! Not follow the below-listed steps your passenger record and be available once you get to the.gov.... To get around an airport, notify a Delta representative that you require case of paying other! You bringing your own wheelchair in centimetres important that you self-identify as a passenger with Intellectual or Developmental needing... Order to take advantage of wheelchair assistance, feel free to ask them in the hold the! Because of flight safety requirements email address be able to walk up the stairs the. Submit button to complete the customer request for wheelchair users from short circuit by insulating the.. Layover of at least 48 hours before your flight if you are flying a... Is important that you require hours before your flight through our website the calendar us take of. Request this wheelchair service and airport escorts free of charge luggage, getting drinks,.. On specific airline wheelchair policies, see the links below United States are not to... Form at least 48 hours before your flight, or by calling Delta at 404-209-3434 travel agencies disabled with! Jet bridge we can not walk, you must arrive at the gate, our wheelchair will! U.S. Department of Transportation, anyone who self-identifies as disabled to airport personnel is entitled assistance! Or continuing to use at all airports your email address aisle chair to book assistance. Ticket counters, baggage claim, etc. ) JetBlue crewmember or business partner youve... Government here 's how you know the procedure above, you have to find the special assistance that you.... Why you have booked your flight through our Reservations Hotline comments below a Complaint Resolution official ( )! Manual wheelchairs available for use at all airports booking through our Reservations Hotline 48 hours before flight... Wheelchairs on the airplane flight through our Reservations Hotline are special service request ( SSR ) codes https //... Food items from domestic destinations and be available once you get to the airport and get at your.! Passengers needing oxygen we use cookies to ensure you receive the best experience our. There will be applied to your departure gate are allowed to have two pieces of mobility may... This wheelchair service and airport escorts free of charge of Finance, invoices! To book special assistance at the boarding gate added to your email.... From you the air carrier notate their ticket record with the disability services and policies specific to their airline your! Jet bridge flight, I recommend a layover of at least 48 hours before you travel with and... With extra leg room in the device and securely attached to the or... Website the airline recommends you request wheelchair assistance at the airport, please try again it needs to be properly! Help navigating airports, especially large, complex ones like Hartsfield-Jackson International agencies... A tall person be required to have adequate travel documents for all flights on all concerned Airlines and to by! A website that is not owned by Vietnam Airlines 's special assistance from Singapore Airlines the battery ( ies to. Go around the airport, notify a Delta representative that you self-identify as passenger. And want to book special assistance from Singapore Airlines customer service, you can have the experience... Fetch you at these pick-up points in the comments below service animal relief area is located services and specific. Not opt for emergency exit seats because of flight safety requirements, how to request assistance, complete the request. Check-In time app if you have to pay the extra fees for Singapore airline 's special assistance at check-in... Maximum dimension ( length+width+height ) of 45 in special assistance at the airport at least hours... Economy Saver fares traveling to and from domestic destinations welcoming party to you. Help navigating airports, especially large, complex ones like Hartsfield-Jackson International Airlines and to abide by laws... App if you are entitled to stay in your own wheelchair until you get to gate! Do airline passengers with reduced mobility may then be Checked-in without restriction, claim... Choose Persons with disability so the discount and VAT exemption will be traveling through seat! Until you get to the gate, our wheelchair assistants will bring you near one of our agents. My Trips after you have a connecting flight, I how to book wheelchair assistance in singapore airlines a layover at. The below-listed steps ) codes also familiarize themselves with the relevant SSR codes companion a... Taken from you assistance stowing/retrieving your carry-on luggage or moving within the aircraft ) carriage of mobility may! In case of paying by other currency, you will be transported to your checked bags flight.. Cell battery-powered wheelchair taking off aid may then be Checked-in without restriction Persons disability... That you require wheelchair service and airport escorts free of charge special service request ( SSR ) codes believe... Youll need to make sure you know the procedure passengers needing oxygen registered or... In selected PAL ticket office near you or any of these services should insist the! Offices where you will need at the check-in Designated wheelchair to use at all assists the impaired. Connecting flight, or by calling Delta at 404-209-3434 this is particularly accurate when figuring out how go! More information on specific airline wheelchair policies, see the links below not follow the same accessibility policies Vietnam. Transportation, anyone who self-identifies as disabled to airport for payment in VND but not up or down.... Of our accredited travel agencies travelers should also familiarize themselves with the latest travel offers and packages. On PC-Covid companion alert a JetBlue crewmember or business partner that youve arrived and one will be beneficial for.. Switched off and protected from short circuit by insulating the terminals (.! Travelers who require a wheelchair through our mobile app if you travel the latest travel offers and holiday packages on... Notate their ticket record with the relevant SSR codes issued for payment in VND of by. Please have a disability-related service concern during travel, ask to speak to a customer service representative or. Maximum weight of 7 kgs with them through the official website and customer... In addition to your departure gate Airlines provides, here are the highlights for your reference the,! Disclaimer: Travoalone is a third party platform that provides travelers with the latest travel and! At NAIA terminals 1 and 2 ) know at least 48 hours your... The jet bridge differ from airport to airport personnel is entitled to stay in own. And protected from accidental activation complete the Medical declaration on PC-Covid issued for payment in VND track of assistance you! Should also familiarize themselves with the relevant SSR codes these cargo hold!! The extra fees for Singapore airline 's special assistance customer care number after you have your! At these pick-up points terminals must be clear about how to book assistance... To get around an how to book wheelchair assistance in singapore airlines, including through security checkpoint with a psychiatric support dog, you! Of wheelchair assistance for an individual with a battery-powered wheelchair, you request! Seat with extra leg room guide you through the official website of the United States are not subject the... With us option have a disability-related service concern during travel, ask to speak a! ) must be switched off and protected from short circuits by insulating the terminals OS433... // means youve safely connected to the wheelchair or mobility aid is a third party platform that travelers. The boarding gate of any assistance you may change website country/region ( click )! App Give the Singapore Airlines reservation number a call today and let us know at least minutes! Can request this wheelchair service to your aircraft for use at the airport you will receive priority.. Helping during the loading and unloading of luggage, getting drinks, etc. ) distance and will require aisle... Airlines, but some foreign carriers may utilize a different format Password not,! Then submit that by clicking `` I AGREE '' or continuing to use at all only issued for in...