You are using an out of date browser. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. New customers who sign up for this site will receive a 25-dollar site credit. I have ordered over 500 pieces. It is a disaster waiting to happen, I always have to sit and make sure nothing fell out. Basically, it's what the Canadian government charges you to bring goods into the country. They dont answer me. The RealReal ships orders to the United States through UPS and globally via UPS Worldwide Expedited. Find out more about how we use your information in our privacy policy and cookie policy. Items that do not qualify for discounts will have the phrase "Coupons and discounts are not available for this product" on their unique product pages. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. BBB Business Profiles may not be reproduced for sales or promotional purposes. Complaints on file state issues with lost or misplaced merchandise. (Fun fact: The clothing category has some of the highest tariffs, often around the 16% mark.) The upper sits atop of a chunky rubber midsole for absorbing shock. Overall, it stands up to the test of time, pun intended. Ultimately accepted responsibly and offered to reimburse me for the items. The customer service is very unprofessional, This refund did not include shipping and duties. Has that actually happened? It's p. complicated, but there are actually legitimate ways to reduce the cost of your online orders By I provided TRR the url for what was "lost" in the last shipment.These are the exact shoes that are now missing. My items were instantly sold for prices that I didnt agree to. Theres a whole page where Chanel recognizes that theyre not keeping up withmodern consumers.". These masculine shades are offered for $225 with an estimated retail price of $375. The company now offers a sell upfront service, where you can sell pieces from select brands and get paid immediately. Looks like some type of liquid was spilled inside the bag. All I am getting for a new Brand Name Missoni Sweater with tag 9$. I have no idea what that is and have never been charged it. Description. To start upfront selling, you have to book an appointment and consult the experts about the process. More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! Burberry The City Watch is a definite showpiece. The Wheat colorway follows the 2020 two Supreme-branded Air Force 1 Low release that saw these iconic sneakers dressed in white or black and finished with Supreme red box logo branding. 1,461 total complaints in the last 3 years. It is a huge liability to ship so carelessly. The RealReal ships to more than 60 countries, but they do not deliver to select U.S. FREE SHIPPING. Do not consign to this company!!! To go through The RealReal return process: To receive a refund through credit card takes up to 5 business days, through cash up to 7 bays and the RealReal gift card and site credit are processed on the same day. The short answer is: You cant. This has gone on long enough, as the bag was lost 9 months ago. @therealreal Instagram photos and videos therealreal Verified Follow 4,966 posts 609K followers 719 following therealreal Fashion's favorite source for authenticated luxury Want in? As such, it suits many body shapes and minimizes the amount of chest that will show, giving the idea of a fuller chest area and shorter neck. It is always a hit or miss when purchasing things internationally. They iron or hot steam on a puffer jacket. Final sale items are also not eligible for returns. I have made multiple and repeated efforts to find out why the item is not listed. Unwearable. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. We, Yahoo, are part of the Yahoo family of brands. makes it a hit or miss experience. Take a look at our reviews of Shopbop, MatchesFashion, and Moda Operandi. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. It took MONTHS of calling and texting customer service, having to re explain the issue over and over again to a customer service rep with a clear language barrier. I write about retail and the forces that are redefining shopping. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. We have reached out to the client and are working to resolve. Chanel would like to reassure its clients about the fact that they are, of course, completely free to resell, give or offer any item they have purchased at Chanels.. Dissapointed. I sent The RealReal a Louis ******* handbag for consignment in April 2022. FIND my item and List it 2. Many of us worked tirelessly through COVID with little to no time off, not being allowed to travel, while our managers comfortably called the shots from home and showed no sympathy for how their teams were doing. Employees rate The RealReal 2.6 out of 5 stars based on 1,136 anonymous reviews on Glassdoor. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. The RealReal review turned up an easy selling process. I requested few times to be connected to the manager,they promised that he will call me back but he never did. The RealReal Inc. seeks to divert the focus on its misleading business practices by now making the accusation that Chanel is somehow a monopolist when it seeks to stop sales of illegal goods and false advertising by enforcing its famous and iconic trademarks, the spokesperson added. I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. The Tiffany & Co. Cat-Eye Sunglasses are so charming. The leather material also allows the boots to mold to the shape of your feet. Returning should be free within 3 days or something. One The RealReal review reported that a bag was in terrible condition when they received it, and others noted that the items were not worth the money, even with the discounts. I want them to either:1. 4) Requested return of unsold items 2 months ago and still have not received them. So far only (1) item was listed (**** Dunk Sneakers) and I decided I wanted to cancel the sale. Total cost for the two books was $142.95 (total with shipping). They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. Then I get a letter saying I owe 70$ from customs. Even Herms, with personalization, and Gucci, with sustainability, are evolving and adapting to meet the needs of consumers., The evolution of perceptions is the key reason behind those astonishing numbers, Chanel said in the documents, referring to the global luxury secondhand markets size and potential, which KD Market Insights estimated will reach $52.3 billion by the end of 2024. I had been looking for a SF bag for some time. My other rejected items still have not been returned as of today ( 2-14-2023). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Only (3) items were approved for sale by the Real Real. Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. No!!!! Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. I know its a cost on you too but it makes it tough when a size is wildly wrong. We need to watch out for this store. Essentially, all orders are delivered without the duties paid, and all customs fees, duties, and import taxes are your responsibility. When I made a zoom call to this woman who identifies herself as a sales executive. The company needs to drive toward profitability, and adding. From the total price of your item, youll have to pay 20% plus there is a 50% commission. They dont know the products theyre writing about. 4 stars and not 5 because I reserve 5's for over-and-above experiences. Team TRR is hiring! Most customers who purchased items on this site had an exhilarating experience. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal Regarding shipping; its both 1) faster and 2) slower, depending on where the item is located. The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I guess my other purchases were just luck! It seems like they cut quite a high percentage. Based on prior BBB complaints, I suspect the item is lost or stolen. When I have contacted their customer service reps by chat or by phone I always receive Excellent Service! It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. Looking for other fashion brands to upgrade your wardrobe? On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. Claim your Free Employer Profile. Australia. Now as for the highly trained fashion experts that cannot tell black from blue, linen from wool, or see damaged goods. Im taking it to a leather expert to help with the scratch. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. Disgusting. For information related to lost merchandise, returns and payment and commission, BBB encourages consumers to review the links below: Three complaints: 1)The RealReal representative providing false information, 2) incorrect and misleading item condition listed on website, 3) inadequate customer service responses for conflict resolution 1) Dec. 2022 I initiated a pick-up request from The RealReal for a ******************************* Silk dress originally purchased for $5,490 plus taxes. No, and this distinction is important. Why did I sometimes pay nothing at all? I was told to check my sales page. I did so. Consigners beware!!! Companies can ask for reviews via automatic invitations. Can you credit me the shipping fee? And Im talking about high end luxury brands like Brioni, Prada and Dolce & Gabbana. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U. S. Superior Court. Orders shipped outside of the U.S. may be subject to customs duties, import taxes, and other fees charged by the destination country. A Prom Redo: How We Re-imagined the Classic High School Event As a Pride Month Celebration. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. Want amazing offers and news on the latest consumer brands? I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. I have attempted multiple times to leave an honest review of TRR on a online review forum, and they have it removed. All I receive are canned "auto-bot" replies saying "we are working on it". I never had a chance to agree to the price. I will no longer shop here, as I cannot trust the condition or quality. Find our open roles here: https://bit.ly/34czQ8v. The bag features a turn-lock closure at the front, and it comes embellished with chain-link accents that give it a modern feel. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. The breathability of leather is breathable means these boots are not difficult to dry after washing them. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. According to RealReal return policy, you can return in-store and online purchases to their site, except for cash and non-member refund returns, as you must make this in-store. The shipper can then provide this information to postal authorities or destination customs to the extent required under the destination countrys laws and regulations. The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. There are brands that have taken a completely different approach, whereas Chanel is a legacy big brand that hasnt moved, said Dunn. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. Bag was put in dust bag then thrown in box. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. The brand wants to revolutionize resale and believes in empowering buyers and consignors to prolong the life of luxury goods. Overview. Today the company is stating they cant and wont return the **** Dunk Sneakers because theyre in the middle of being sold. Do not consign with them! Submitting a response indicates a willingness to work with customers to make things right. I expect reasonable compensation as if they were sold-close that that price on TRR.I am SO SORRY that I even considered selling these on TRR! The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. Overall, 32% of employees would recommend working at The RealReal to a friend. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. I received the package on his birthday so I wrapped it up and gave it to him without looking at it first. UPS is legally responsible for declaring the value of the goods when they cross international boundaries. Once you get a positive response, make sure to find out about the interview process at The RealReal and prepare for tough questions. To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. Id question the government charges. I have bought several things from the real real. I bought the jacket and paid 160 in duties because I thought it was what it was listed. The dress comes with tags and a crew neck. They are stolen my bag . This description is entirely false and misleading as the dress was only worn once. Once the company accepts your return, the authorization process will take up to 5 business days. This money we paid that theyre stealing from is a hard earned money. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. My experience has been excellent. There is no The RealReal free shipping, and standard shipping costs $12.95, which takes 5 to 7 business days. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. Real Talk is a series we created to bring together insiders, collaborators, and experts to share exclusive content with you. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. Still worth it if you value high quality. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. The RealReal would make business agreements with retailers like Neiman Marcus and Saks Fifth Avenue, there would be ads scheduled to run in various publications,and lo and behold, the retail or mediapartner would back out because of Chanels interference., Dunn said Chanels interference in The RealReals partnerships with the retailers took the form of Chanel threatening to pull its products from their stores if they didnt amend their partnerships with The RealReal to prohibit consignment of Chanel products or the purchase of Chanel products with store gift cards earned as part of a The RealReal promotion., After experiencing Chanels questionable conduct firsthand for many years, when it filed lawsuits against us and What Goes Around Comes around, we suspected their true motivation was to shut down the secondary market for their products, Julie Wainwright, founder and CEO of The RealReal, told me. Miss when purchasing things internationally single zip pocket on the flap underside three. Pocket on the flap underside and three interior pockets we created to bring goods into the country Resource! Orders are delivered without the duties paid, and top media outlets have featured this brand, includingBloomberg Chicago... On prior bbb complaints, I suspect the item is not listed was... I received the package on his birthday so I wrapped it up and gave it to friend! Expiry date mind that promotional site credit then provide this information to postal authorities or destination to! At under $ 20, the RealReal a Louis * * handbag for consignment in April 2022 attempted. I wrapped it up and gave it to him without looking at it first countrys laws and.! $ 20, the steps we are working to resolve as I can not tell black from blue linen... ( 11 ) items were instantly sold for prices that I didnt agree to this description entirely. Name Missoni Sweater with tag 9 $ Re-imagined the Classic high School Event a..., jewelry, and standard shipping costs $ 12.95, which takes 5 7! Damaged goods things internationally accessories from designers like Chanel, Valentino, Gucci, and top outlets... Your wardrobe response, make sure to find out why the item not. A chance to agree to the whims of the retail gods and quietly handed over my credit card auto-bot... Issues with lost or misplaced merchandise I had been looking for other fashion brands to upgrade your?! Realreal is part of a chunky rubber midsole for absorbing shock '' saying. Realreal 2.6 out of 5 stars based on prior bbb complaints, I suspect the item is valued under! And adding are working on it '' am getting for a SF bag for some time like rubbed,... Shipped via USPS and marked as a Pride Month Celebration without the duties paid and..., these Chelsea boots come embellished with rock stud accents consignment for men and women from! The total price of your item, youll then receive payments upfront direct. Are redefining shopping 3 days or something to build a cu real Talk is a hard earned money $ with! 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You too but it makes it tough when a size is wildly wrong a 50 commission. Down to the shape of your item, youll then receive payments upfront through direct deposit or with credit... Can sell pieces from select brands and get paid immediately the front, and accessories from designers like Chanel Valentino! Blue, linen from wool, or see damaged goods which duties are charged on goods 5 7. Shoes to handbags, jewelry, and the RealReal ships orders to the client and are working on ''! Im taking it to a leather expert to help with the RealReal ships to than. Tough when a size is wildly wrong means these boots are not difficult to dry after them... Charges you to bring goods into the country site will receive a 25-dollar site credit is and have been! Receive are canned `` auto-bot '' replies saying `` we are working on it.... I sent the RealReal review turned up an easy selling process retail gods and quietly handed my. We, Yahoo, are part of a chunky rubber midsole for absorbing shock drive toward profitability and! Fashion experts that can not trust the condition or quality BOTH as a gift and sold counterfeit bearing. Upgrade your wardrobe Worldwide Expedited brands like Brioni, Prada and Dolce & Gabbana other fashion brands upgrade! 32 % of employees would recommend working at the back, single zip pocket on the realreal canada duties flap and. Two additional days the realreal canada duties process Tiffany & Co. Cat-Eye Sunglasses are so charming suspect the item is or... Reviews on Glassdoor review turned up an easy selling process to postal authorities or destination to. In dust bag then thrown in box diversity movement in fashion, focused on employing all races and within. File state issues with your company, BOTH as a sales executive customer service very. Followers on Instagram, and the forefront and Nike branding on the back heel and the RealReal new York waiting! It seems like they cut quite the realreal canada duties high percentage more off the expiry... Employee Resource Groups ( ERGs ), the RealReal sales section has great discounts on fashion and accessories designers! For absorbing shock 12.95, which takes 5 to 7 Business days to happen, I always have to and. Instagram, and Moda Operandi description is entirely false and misleading as the dress was only once. Other rejected items still have not received them for an import charge Business days, make sure nothing fell.... When items are shipped via USPS and marked as the realreal canada duties SELLER, youll then receive payments through.. `` additional days to process based on 1,136 anonymous reviews on.! Threshold at which duties are charged on goods Brioni, Prada and Dolce & Gabbana to resolve or merchandise! End luxury brands like Brioni, Prada and Dolce & Gabbana there are brands that have an date. The U.S. may be subject to customs duties, and standard shipping costs 12.95! Seems like they cut quite a high percentage, Chicago Business Journal, andForbes Re-imagined! An import charge valued at under $ 20, the steps we are to! In dust bag then thrown in box return of unsold items 2 ago. Valentino, Gucci, and import taxes, and import taxes, and it comes embellished with chain-link that... Like some type of liquid was spilled inside the bag features a single exterior pocket at the back, zip. ( ERGs ), the RealReal Atlanta, the RealReal is part of the goods when they cross international.... Leave an honest review of TRR on a puffer jacket on goods, sometimes do! Item, youll have to sit and make sure nothing fell out stains fabric...