You may also verify the email or mobile number the money was sent to. [7] If you practice in both federal and state courts, this may surprise you, as federal regulations do not include such a requirement. Zelle support is unable to cancel a payment on your behalf. However, Zelle reserves the right to charge a fee in the future for any current Service, and Zelle may develop new uses or other services for Users and a fee may apply for such other uses or services. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. Submission Requirements Requests submitted through Safety Hub must meet the following legal requirements: Must be addressed to Venmo Must be a typed official document bearing the logo of the requestor Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. An internet browser that we support, which include Internet Explorer 10.x or higher, Safari 3.2.x or higher, Firefox 32.x or higher and Chrome 38.x or higher, Mac OSX Safari 5 and higher, Safari for iOS 6 and higher, Chrome for iOS, and Chrome for Android; Local, electronic storage capacity to retain Records or Communications or a printer to print them; A valid email account and software to access that email account; An up-to-date device or devices (e.g., computer, tablet, mobile phone, etc.) Tapping on the settings gear icon in the upper left corner of the Zelle app home screen. You may receive money from a User that is enrolled as a customer of a Network Financial Institution. Increase brand visibility with the reach of the Zelle brand. A scam is when you knowingly send money to someone you do not know or trust. Zelle does not guarantee that you will receive money from other Users by sending a payment request, or that you will receive the amount that you request. AS SET FORTH IN THE CLASS ACTION WAIVER BELOW, ALL ARBITRATIONS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS, AND THERE SHALL BE NO CLASS ACTIONS IN ARBITRATION. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. You have an active Zelle profile enrolled to your U.S. mobile number with a current or previous participating bank or credit union. Below are support categories to help you find answers to your questions and contact Zelle Support. Some pre-paid cards from one of our participating financial institutions. You agree to access the Zelle Site in compliance with our Terms of Use, which are available at zellepay.com/terms-use and incorporated into and made part of this Service Agreement by this reference. i. Termination/Changes. Your bank or credit union support team can help you enroll. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. a. U.S. The use of a non-partisan subpoena requires knowledge of the rules and/or methods of non-party disclosure. To receive money to more than one accountyouwillneedto enroll aunique U.S. mobile number oremail addressperaccount. For iOS users you may turn on or off your Face ID from the Preference option. d. How to Update Your Information. You must have JavaScript enabled to use this form. You represent that (a) you are at least 18 years of age, (b) you have the authority to authorize debits and credits to the enrolled bank account, and if applicable, (c) you are the authorized holder of the enrolled debit card. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. There are three variants; a typed, drawn or uploaded signature. Neither Zelle nor the Network Financial Institutions assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. You may cancel your use of the Service at any time by notifying Zelle of your intent to cancel by calling us at 1-844-428-8542. Please note that eligible small businesses are permitted to enroll to use Zelle at certain Network Financial Institutions. You'll be prompted to create your new password. b. Zelle Content Standards: You agree that you will not upload or provide content or otherwise post, transmit, distribute, or disseminate through the Service (including but . This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. You may not send a Request to another Zelle user that is enrolled in the Zelle, Your recipient will see notification that a request is waiting. We do not charge a fee for providing a paper copy of Records and Communications. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. This is called fast funds enabled. When you enroll with Zelle, you may establish one or more profiles. By accepting this Service Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. In the event that your transfer exceeds a limit, you will be informed of the allowable amount you can transfer at that time. When sending money with Zelle, if the recipient has not enrolled the U.S. mobile number or email address used to send the money, they will be prompted to enroll to receive your payment. Once a project is complete and it's time to request payment, you might think that sending an invoice right away is overly eager or even rude. Subject to the terms of this Service Agreement, the Service is generally available 24 hours a day, seven (7) days a week with the exception of outages for maintenance and circumstances beyond the control of Zelle and the Network Financial Institutions. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. There are no fees when using the Zelle app to send or receive money. Do not try to file this sample form. As part of our ongoing efforts to combat fraud while meeting consumer expectations for payments, we recently launched an offering called Risk Insights for Cell, which allows financial institutions to better identify potential fraud to protect consumers. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. Tap Dont See Your Bank if your financial institution is not listed. The money may also be delayed or the transfer may be blocked by Zelle to prevent fraud or comply with regulatory requirements. Some debit cards are not able to receive money in minutes. You may ask for copies of the documents that we used in our investigation. If you need immediate assistance, call us at 1-844-428-8542. Select RE-ENROLL, you will be prompted to confirm your selection. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. Preferences:will allow you to turn on or off Fingerprint verification if your device has this option available. ET, excluding New Year, Thanksgiving and Christmas) to request a copy by U.S. mail. Verify with the Sender the money and is in a completed status. You will not be able to enroll by linking the same U.S. mobile number or email address to multiple accounts with Zelle. Any withdrawal of your consent to receive electronic Records and Communications will be effective only after we have a reasonable period of time to process your withdrawal. Consent. It provides as follows: A party may compel discovery from a nonparty that is, a person who is not a party or subject to a party's control only by obtaining a court order under Rules 196.7, 202 or 204, or by serving a subpoena compelling: (a) an oral deposition; If you do not act on the request within 14 days, the request will expire and the sender will receive notice their request has expired. You agree that Zelle may correct your account information in its User database promptly upon receipt of the updated information from the Network Financial Institution without further notice to you. 1. MOBILE NUMBER OR EMAIL ADDRESS. Neither Zelle nor the Network Financial Institutions shall be liable for any typos or keystroke errors that you may make when using the Service. Mobile number and password before you try again. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services, including without limitation for short message service. Notifications: will allow you to turn on and off notifications and update how you want to receive notifications. Please consult the Zelle Site for exact customer service hours. 2023 Early Warning Services, LLC. But it's not only for consumers, as a business you might want to know more about the Zelle business account. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. If you choose not to re-enroll your profile will remain locked and you will beunable tocontinueto use the Zelleapp. It may be that your card is not currently capable of receiving money. If at any time while you are enrolled, you do not send or receive money using the Service for a period of 18 consecutive months, we may contact you and/or take other steps to confirm that the U.S. mobile phone number or email address that you enrolled still belongs to you. Other product and company names mentioned herein are the property of their respective owners. For example, someone tricked or persuaded you into sending the money, or promised that you would receive something in return that they did not provide. Requests for money are solely between the sender and recipient and may not be reviewed or verified by Zelle or the Network Financial Institutions. Note: When you re-enroll, your current profile and Zelle app activity will be deleted, and all pending payments and requests will be canceled. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. Downloading the Zelle app: To download and use the Zelle app you must have an eligible Android or iOS Smartphone. Debit cards linked to accounts based in a U.S. Your financial institutions customer support team can help. Enrolled but the money has not been received: If everything has been verified, your sender may request a payment research with their financial institution. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. Records and Communications means the Zelle Network User Service Agreement (the Service Agreement) between you and Zelle for the Zelle services described in the Service Agreement as well as any modification or amendments hereto; any policies, notices or disclosures; and all other information that we may be required to provide to you in writing by law. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. 2023 Early Warning Services, LLC. You should make sure that your form relates to the circumstances of your case. All rights reserved. Telephoning is the best way of keeping your possible losses down. 25. If you are enrolled with the Zelle app and found an unauthorized transaction, please call us directly at 1-844-428-8542. You will not be able to enroll a business debit card, credit card, card linked to an international account, gift card orpre-paid cardsfrom financial institution that do not offer Zelle to their customers. be ready to get more Create this form in 5 minutes or less Get Form If you are enrolled with Zelle at a participating financial institution and need assistance with receiving your money with Zelle,please reach out to your financial institution for assistance. For example, in order to protect you, Zelle and the Network Financial Institutions, we may need additional time to verify your identity or the identity of the person receiving the money. Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. To start enrollment, visithttps://www.zellepay.com/get-startedto see if your bank or credit union offers Zelle. Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. Today, only digital transactions of $20,000 or greater are required to be reported to the government. After too manyloginfailed attempts, your profile will be locked. This is called fast funds enabled. Reduce cash and check management expenses by digitizing transactions. You may enroll only one debit card within the Zelle app to send and receive money. a legal obligation or compliance with laws to which we are subject is retained consistent with the applicable law, such as under Anti-Money Laundering obligations. Once a User initiates a transfer of money to your email address or U.S. mobile phone number enrolled with the Service, you have no ability to stop the transfer. The Add Your Debit Card page will allow you to enter your new debit card information. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. It comes with a number of interesting perks, features, and optimizations. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. No problem: You will not be able to reset your password without your CVV. Those debit cards cannot be used with Zelle. Please check with your enrolled financial institution for any fees they may charge to send or receive money. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. This section is pretty self-explanatory. https://www.zellepay.com/support/enrolling-with-zelle. P. 45 (d) (1). At this time, a Zelle app user is unable to send to another Zelle app enrolled user. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. Your mobile data rates may apply. THERE WILL BE NO CLASS ACTIONS, REPRESENTATIVE ACTIONS, OR CONSOLIDATED ACTIONS EITHER IN ARBITRATION OR IN SMALL CLAIMS COURT. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. Other product and company names mentioned herein are the property of their respective owners. Live customer service generally will be available seven (7) days a week, excluding US bank holidays. When enrolling with the Zelle app you will need a U.S. mobile phone number registered to an eligible smartphone. Please call us at 1-844-428-8542. email, text message, in-app notification). We can answer your questions about submitting a legal request and help you decipher the results. You'll be prompted to the Privacy & Security acceptance page, check the accept box and select continue. By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. A few caveats: The scam you describe is a sophisticated phishing scam that unfortunately exploits unsuspecting victims. You'll have to option to select from a list of banks and credit unions or Dont See Your Bank. You agree that these terms affect interstate commerce. You need more information about a money transfer using the Service. Money sent with Zelle will be sent to the account enrolled with the email or U.S. mobile number used to send the money. You must have JavaScript enabled to use this form. At the time you instruct Zelle to cancel your use of the Service, any transfers in process using the Service will be completed to or from your bank account that was associated with your profile, but no new transfers will be initiated to or from that bank account through Zelle. Your consent to receive electronic Records and Communications includes, but is not limited to: b. Select "Don't have my card?" e. Hardware and Software Requirements. Zelle and the Network Financial Institutions have no liability for your losses or damages: The list of examples set out in this Section is meant to illustrate circumstances under which Zelle would not be liable for a transfer not being completed and is not intended to list all of the circumstances where Zelle would not be liable. Sacramento, CA 95833. Other product and company names mentioned herein are the property of their respective owners. The transfer of money that you send or receive by using the Service is also subject to the terms and conditions of your account agreement with your financial institution. Please contact Eric Johnson at ejohnson@fryberger.com or 218-725-6840 or another member of the Fryberger Lender Support Team if you would like more information or have questions about responding to civil, criminal, or regulatory subpoenas. YOU BELIEVE THAT A TRANSFER OF MONEY HAS BEEN MADE FROM YOUR ENROLLED BANK ACCOUNT WITHOUT YOUR PERMISSION. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. If you have questions regarding the sending limits or feeswith using Zelleat your financial institution please reach out to your financial institutions support team. THESE TERMS, ALONG WITH THE PRIVACY NOTICE AND E-SIGN CONSENT (COLLECTIVELY, THE AGREEMENT), GOVERN YOUR USE OF THE SERVICE AND AFFECT YOUR LEGAL RIGHTS, INCLUDING REQUIRING MANDATORY INDIVIDUAL ARBITRATION OF DISPUTES (see Section 26). When you first use Zelle, through a banking app or the standalone Zelle app, it'll require you to enroll either an email address or phone number (or both . Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. You agree that you will not use the Service to request, send or receive money related to any of the following: 4. You understand that at any time during the term of this Service Agreement your financial institution may become a Network Financial Institution and you may become a User of the Service through the Network Financial Institutions online site or mobile app. 2023 Early Warning Services, LLC. Please Note: This form is not to be used to report unauthorized transaction(s). CLASS ACTION WAIVER. Once downloaded open the Zelle app and follow the below steps: You're all set! Zelle makes security and the protection of your information a top priority. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. Beginning in 2022, however, the IRS will start checking digital wallet business transactions over $600. New 1099 Requirements. YOU MAY NOT SEND MONEY TO A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. From the setting gear icon in the upper left corner of the Zelle app home screen, you may update your information. To deactivate your profile, we will need to speak with you directly. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. Call us at 1-844-824-6613. ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. litigation, investigations, audit, and compliance practices, or to protect against legal claims. P2P payments with Zelle can help your institution: Provide an innovative and mobile-first payments platform. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. Download, scan, copy, print, collect or store information located in the Materials or on the website except for Materials for which the print and/or download option has been explicitly provided for on the website, and/or as otherwise permitted by the Website; Bypass any measures used to prevent, restrict or otherwise limit access to the Materials; Use the Materials to in any altered, deceptive or falsified way; Install or copy any unauthorized software to and from the website; Place, send or otherwise transmit any malware, virus or use any malicious programs or techniques in connection with the website; Overload or otherwise crash or attempt to crash the website containing the Materials; Engage in any high volume data transfers or bandwidth use through your use of the website; Use the Materials in association with a service that is not a Zelle service; Represent that you are a Consumer of the Zelle services provided by Early Warning when you are not a Consumer of Zelle services; or. You may send money to another User at your initiation or in response to that Users request for money. You can send a request for money to friends, family or others you know and trustwith Zelle. Decide on what kind of signature to create. If a User ignores your request, Zelle may decide, in its sole discretion, that it will not send a reminder or repeat request to that User. MOBILE PHONE NUMBER OR EMAIL ADDRESS FOR THE PERSON THAT YOU ARE SENDING MONEY TO OR REQUESTING MONEY FROM, AND THAT YOU, NOT ZELLE OR THE NETWORK FINANCIAL INSTITUTIONS, ARE RESPONSIBLE FOR ANY AMOUNTS THAT ARE TRANSFERRED TO THE INCORRECT PERSON AS A RESULT OF YOU ENTERING THE INCORRECT U.S. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. You may also visit our FAQ page to view answers to some of our frequently asked questions. You may not establish more than one profile with the same U.S. mobile phone number or email address, and you may not link more than one bank account or debit card to a particular U.S. mobile phone number or email address. You can also call 844.212.9102 (Monday to Friday, 8 a.m. to 5 p.m. 11. Limitations on Transfers: Send Limits. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. Eligibility and User Profile; Amendments to this Service Agreement. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. Please immediately call Zelle at 1-844-428-8542 or write to the address above in Section 14 if: IF YOU BELIEVE THAT THE SERVICE HAS BEEN USED TO MAKE AN UNAUTHORIZED WITHDRAWAL FROM YOUR BANK ACCOUNT, OR IF YOUR BANK STATEMENT OR TRANSACTION RECORD REFLECTS AN ERROR IN A MONEY TRANSFER USING THE SERVICE, CONTACT YOUR FINANCIAL INSTITUTION IN ADDITION TO ZELLE. Suppose a party to an insurance dispute needs information about pre-existing roof damage and/or previous claims relating to such damage. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. Enhance the customer experience. Once you receive your new card you may update your profile in the Zelle app by: If your financial institution is listed, it is a Zelle participating financial institution, and you will need to enroll or update your profile directly through your online or mobile banking service. For help with Zelle within your bank or credit unions online or mobile banking service, your bank or credit union will be able to assist you. If your financial institution provides a Network Financial Institution with changes to your bank account information, the Network Financial Institution will provide Zelle with the updated information. If you are enrolled with Zelle through your financial institutions banking service. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Send limits are not increased or decreased at the request of Users. THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. Your recipient may need to enroll the email or U.S. mobile number used to send the payment. We reserve the right to decline your registration if we believe that you are enrolling to use the Service with your business account or to receive business or commercial payments. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). BY AGREEING TO THESE TERMS, YOU ALSO AGREE TO THE TERMS OF THE ZELLE APPPRIVACY NOTICE (THE PRIVACY NOTICE) REFERENCED IN SECTION 5 OF THESE TERMS AND THE ZELLE NETWORKS E-SIGN DISCLOSURE AND CONSENT (THE E-SIGN CONSENT). The Service is intended for personal, not business or commercial use. We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. If dont have your CVV, you may choose to re-enroll. When you enroll with Zelle, we will link the U.S. mobile number you provide to your new profile if that mobile number is not already linked to another Zelle profile. All rights reserved. Mobile numbers cannot be enrolled with more than one Zelle profile. Liability for Sending and Receiving Money. Forgot your password with the Zelle app? If you received the message thatyour account has been temporarily locked: Please verify your U.S. You may not enroll with a prepaid debit card issued by a financial institution that is not a Network Financial Institution. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Your financial institution will assist you. For further assistance, please reach out directly to your financial institution at the number on the back of your debit card. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. There may be other circumstances when the payment may take longer. EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. Use the Materials in violation of applicable law; Use the Materials in a way that could impair anothers authorized use of the Materials; Falsify any information or misrepresent your identity; Remove, modify, or tamper with any regulatory or legal notice that is incorporated into the Materials. Cancel by calling us at 1-844-428-8542. email, text message, in-app notification ) setting gear icon the. Days a week, excluding new Year, Thanksgiving and Christmas ) to request, send or receive related. Downloading the Zelle app legal request and help you find answers to your questions submitting! 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And receive money with a number of interesting perks, features, and the protection of your information are... App home screen are solely between the Sender the money of THESE to! Receiving money or others you know and trustwith Zelle through Friday, excluding us bank holidays for customer. Participating financial institutions support team of this Service Agreement, business days means Monday through Friday, 8 to! To receive notifications app home screen, you may enroll only one debit page! To speak with you directly conditions of this Service Agreement, business days means Monday through Friday, excluding bank. Any time by notifying Zelle of your information a list of banks and credit unions or Dont your... And check management expenses by digitizing transactions blocked by Zelle to prevent fraud or comply with regulatory requirements information top! 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