The company sets some restrictions when it comes to items for which they will accept your return request. and that they charge another $6.95 shipping fee to return the item. **Note that shipping cost is not refunded, and there is a $5 USD return fee for the use of our return label deducted from the refund total. ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205 If using your own shipping method to return, please make careful note of your tracking information, as ModCloth is not responsible for lost or undelivered returns made without the use of our label. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Even if you use Modcloths return label, you are responsible for shipping. Complete Guide, What is a Permanent Bracelet? I understand your frustration, and will be sure to share your feedback with the appropriate teams. Check out a fraction of our product range that can assist you with: You can count on our apps assistance if you need to cancel any subscription, demand a refund from a company or airline, get help with utility bills, reduce your property taxes, get a tourist visa, appeal banned accounts, contact embassies, or get cash back on gift cards. We must receive returns within 60 days of the ship date to be eligible for a refund. Not worth it! For International returns, please click here. Read International Returns Info . Bear in mind that there are shipping requirements for certain products. Guide 2023. Our Customer Care team is available via phone, chat, or email, from 9am-8pm ET, Monday-Friday. Please note that all final sale items and late returns sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shipping charges, except in cases where we have made a shippingerror. Then, we will include a deadline in your request, and ModCloth will have to respect it. I gave it several weeks for a return to be processed but they never did. Start Your Return | ModCloth Go here to get your RMA number and return shipping label. I'm very sorry for any disappointment regarding our shipping costs. Exchanges must be received within 90 days. Return labels provided by Global-E will cause a flat feeof $10 USD deducted from your return amount. Hi, there. It sounds as though they have not received your emails, and if you were trying to use the form on the website, that may be why. Youll then print your label and return authorization. To do so, you have to complete the following five steps: The return label is free, and ModCloth will cover the shipping costs in case of a faulty or incorrect product. In that case, return the item by mail and include your measurements on the packing slip. Once the order is complete, a notification will be sent. It will take two weeks or more from the date your return is received by Modcloth to refund you. ModCloth final sale items are non-refundable. Quick Buy All you have to do is open our app and follow these steps: With your e-signature, you authorize DoNotPay to deal with ModCloth and ask for the refund you deserve. Sign up with your email through the ModSquad Rewards page. Returns received in damaged/worn condition. Over 10 days of no response, I contacted my credit card company to dispute the charge. Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. Items are mailed promptly and of good quality. Jeff Streader, Co-CEO of ModCloth, said in a statement: As new owners, our first priority for ModCloth was to reconnect with consumers, listen and continue those relationships in a more personal way which is core to the DNA of this brand. 97% Polyester, 3% Spandex. Their return policy is terrible. I can get better clothes cheaper and faster pretty much everywhere else on the internet. Method of return: In-store vs. mail. Apply the printed shipping label to the package (make sure there are no other shipping labels or barcodes on the package). I placed an order on April 28, 2021. Youll have to provide your own shipping see the address below. S=34 inches Length . ModCloth Return PolicyAll You Need To Know. ModCloth Return Policy To apply a promo code, you must add the items you wish to purchase to your cart. Posted on Last updated: December 20, 2022. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Worst of all, the clothes are shipped from the ModCloth Returns Department. They used to have a great return policy, reasonable shipping prices, and quality clothes that you could count on to fit. Facts to Know, How to Remove Tattoo from Hand? Put your item (unworn and labelled) and order invoice in a securely sealed shipping package. Please allow up to 14 business days for your return to be processed upon receipt at our warehouse. How good is their customer service for returns? Hi, Shannon. Discounts are not eligible on shipping fees or taxes. How to Return an Item to American Apparel, Mens Wearhouse Return Policy: What to Know. Hi, Kaye. They are available from 9am-8pm ET, Monday-Friday, and will be glad to look into this, as soon as they are able. LOS ANGELES, Sept. 15, 2020 /PRNewswire/ -- ModCloth, the ecommerce retailer offering modern vintage-Inspired, versatile, inclusive apparel and . It goes against our guidelines to offer incentives for reviews. 20+ Creative Ways, 6 Benefits of Castor Oil for Face & How to Use, How Long Should You Leave a Facial Mask On? Once the item leaves your hands, itll be hard to locate if you dont have a tracking number. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. Packaging Requirements: The items you return must not be: They also have a list of products that are non-returnable. Referrals must purchase their items through the direct link provided to them to receive referral benefits. Shipping and handling fees are non-refundable. If a purchase is made and points were earned through the purchase, the earned points will be refunded back to ModCloth.com, even if this makes your points balance negative. Customers are also welcome to use their own shipping to return items to us if they find that is more convenient that using our label. They are a small group, and they're currently working through extremely high volumes of incoming calls, chats, and emails. Once an order has been placed, it cannot be cancelled or changed. modcloth return label - vozhispananews.com Budget Fashionista provides this explanation of the Modcloth return policy for informational purposes only. You can read more about this in our Returns Policy on our site, within our FAQ: https://bit.ly/357GxJn. Budget Fashionista is the original budget fashion blog, delivering trusted style and beauty since 2003. How Does the eBay Return Policy Help You Deal With Unwanted Items? To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing. sad. Find your order number. Once an order has been placed it can't be canceled or changed. We apologize for any inconvenience. We have helped over 300,000 people with their problems. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. Final sale items are non-refundable. Have any other obstacles? While I know our return process can be on the slower side and certainly a part of our business we are wanting to improve, we do absolutely refund all return eligible items sent back to us, and if something is taking longer than it should, encourage customers to write in to our Customer Care department for us to look into the matter. International point redemption is coming soon. I ordered a dress and it came in about two sizes too big. lackland air force base street address When you submit a return request to us, you can set the date by which you wish to resolve the request. Annual ModCloth Birthday Gift ModSquad Virtual Punchcard: Earn $5 for every order you make during a quarter How to Earn Points 50 Points Create an Account One Point Per Dollar Make a Purchase 25 points Leave a Qualifying Review 20 Points Follow Us on Instagram Up to 500 points Happy Birthday 20 Points Share On Facebook How to Redeem Your Points I bought $70 sandals in March, did not wear until June, and one has fallen apart. More Ways to Shop. I've been trying to reach someone in customer service to sort out what happened, but no one will get back to me. If your item has different fabric listed on the tag than what was listed on the site, that would be something we'd want to look into and correct. Hi, Parish. Fashion Nova Holiday Return Policy This article will introduce the ModCloth return policy and explain all the details you need to know before submitting a return request. Ive been trying to get a hold of customer care because the website wont let me into my own account. A member of our Care team should be reaching out to you shortly to assist with this matter. Email Address or Phone Number Email Address or Phone number used when order was placed. Please contactCustomer Careto get your free shipping label. Reply from ModCloth Jun 8, 2022 Hi, there. to reset your password. In the meantime, I will be sure to share your feedback with the appropriate teams. tui annual report modcloth return label . They charge a RETURN FEE. I'm very sorry for any trouble with getting in touch with our Customer Care team. I can't even find the return form codes on their website! Date of experience: July 26, 2019 Useful1 Share Reply from ModCloth Jul 26, 2019 Final sale items are not returnable. At this time, points can only be earned off of unique dollars spent in our store. Fashion Nova Return Policy Guide For Store and Online Purchases Please be sure to check your spam and junk mail folders as emails can go there from time to time. Learn more about Budget Fashionista and editor/blogger Catherine Brock. It was packaged and returned. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. That being said, we understand that sometimes life gets in the way. I am unable to return them and now both items are no longer final sale on their site, just marked down by 30 percent. There may be a bit of a wait to get in contact, but our Customer Care Advocates will be glad to assist with your return, as quickly as they are able. Ground Economy Shipping on Orders $150+. deadliest catch deaths at sea . Hey, Olivia! Well gladly guide you through the returns process. This company is shady and they are no longer thinking in the best interest of consumers. Why make it hard for your customers to do basic things like shipping? The points you used to redeem the discount will also be added back into your account! How to Delete Depop Account? Tag #MyModCloth in your most stylish posts for your chance to be featured. From there, you'll need to verify your email address and it will lead you through the process to get you back into your account. Next, enter your code in the Gift card or Discount Code box upon checking out. Very disappointed with Modcloth. The refund will be sent to the original form of payment. Hi, Paige. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. Modcloth has to receive the unwanted piece within 28 days of the shipped date. Shipping and handling are nonrefundable. Please rest assured that they are working to get replies to everyone, as quickly as they are able. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. ModCloth's post-Walmart life has brought it back to its roots and, now, back to Europe. If you are not signed in with your Rewards account, you will not see this dropdown option at Checkout. Prior to leaving Europe, ModCloths international relationships represented 20 percent of their total revenue, this relaunch continues Go Globals growth plans for the company. ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in . You can accrue points on 2+ separate accounts (depending on which account/email you're logged in with while shopping), but we recommend only using one account to maximize your points! It's extortionate compared to other online sites. So basically, I have one dress, but I purchased two. To return a product, simply attach the provided shipping label to the return packaging and ship it back to the specified address. They are available from 7am-9pm ET, Monday-Friday, and 10am-6pm ET, Saturday-Sunday. If you live in Hawaii, Alaska, Puerto Rico, or any location outside the U.S., you cannot use Modcloths return shipping label. Verification can help ensure real people write reviews about real companies. Find locations. Free U.S. If you choose Refund, we will deduct $5.99 from your refund amount to cover shipping. Please feel free to reach out to Customer Care with any additional questions or concerns**Please note that our system only accepts one discount per order, so points and a coupon cannot be applied to the same purchase. If you live in the continental U.S., visit this page and follow the prompts to start your Modcloth return.