I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. I payed the the amount we owed monthly. Some kind of reduction in yearly charges. Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. YES $10.339 a gallon. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. Kona Coffee Farmer Class Action Lawsuit Settlement. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). Can anyone tell me where this class action suit is at? June 21, 2010, 3:59 pm. Someone in billing must have mixed me up with another customer. She told me $381. They have also had bad unqualified mechanics doing the work. The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of . After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. they emailed the wrong email account for contract. Thankfully she only used it for cooking and not heat. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. Must be a clerical error. I waited and began calling your office 3 weeks ago. Desired outcome: Yet here we are months later and I keep getting the same $183.00 bill; only now they are trying to take on late fees!!! I also dont agree on this 300. This fee is for reconnecting the customers gas service following a tank lock-off. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. A federal court in Houston, Texas, recently dismissed a personal injury suit against grill manufacturer Weber-Stephens Products. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. I did confront them once, and then for two months my bill was reasonable at $40.00/mth. Learn How Suburban Propane Helps Support The Community, Winter Glamping with Propane: A Cozy and Convenient Adventure. You might also like . The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. Next post: First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Previous post: Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger. Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. Updated my ac/heating sytems 19 years ago so now only hot water. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. In read more. I paid the bill under protest because I did not want it to hurt my credit. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. Suburban Propane Partners, L.P. (NYSE:SPH), announced today that it has scheduled its Fiscal 2023 First Quarter Results Conference Call for Thursday, February 2, 2023 at 9:00 AM Eastern Time. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. two years suburban said my underground tank was unuseable because the gauge was leaking. type : 'post', for my We maintain ownership and responsibility for the tank(s) at our customers property. I finally feel we are in the right track, wrong! Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. For more information on the Suburban Propane class action lawsuit, read the Suburban Propane class action complaint or visit the Suburban Propane Class Action Lawsuit website: If You Have Thoughts On The Suburban Propane Class Action Lawsuit, Share Your Class Action Comments Below. } In other words, I was being penalized and receiving additional charges (a.k.a. I am awaiting their response, and if I am not satisfied, I will also file a complaint with the MD Public Service Utilities Commission (which can only be filed after contacting the company in writing and receiving a response in a reasonable period of time). Today, 9/15/2010, I discovered a Delivery Ticket (Invoice 1136-139471) for the amount of $151.29 attached to my door. I would definitely recommend Suburban Propane." So we decided to cancel with them and go with a different company. jQuery(this).addClass('active'); This review was chosen algorithmically as the most valued customer feedback. checkDescriptionFormCookie("description-form-product",".description-form select#product"); The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. I don't live in a town. This will surely increase the credibility of your complaint. Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. if (jQuery(".description-form select#product").length > 0) { email [protected]@gmail.com No call not information. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. Lightner Creek Mobile Home Park owner faces lawsuit over rotting bridge. Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. Instead of saving money I'm paying more in the end. Installed a 250 gallon underground tank. The guy that quoted me 2.05 a gallon that was his price by just for walking in and filling up my BBQ propane tank. USAA filed a negligence lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New Jersey District Court. If they do, the liability should be theirs not mine. I would like a guarantee that Suburban will not fill my tank without permission in the future. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . } } They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. I promise you I never got it. I am also charged a "minimum" delivery. The ticket indicated that I had received 2.1 gallons of LPG. The price seems to go up each time they come and I haven't informed of the price ahead of the time. What kind of crap is that. This fee varies depending on tank size and region. To Whom It May Concern: WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. I asked her how much was my bill for the fill up? I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. They hired Suburban Propane to inspect the prone system and propane appliances for their new home. I was charged $ 10.339 a gallon. My fault the pipe was not in. . ComplaintsBoard.com is a leading complaint resolution website on the Internet. This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. This browser does not support PDFs. I recently had my tank filled by Suburban. Suburban Propane must be stopped from victimizing consumers! It's hard to believe that Suburban Propane would As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. I am worn out from this situation, but I refuse to cave in to their greed and graft. At this point, I never want to deal with this disreputable company again. December 31, 2022 2nd we do not have enough propane in the tank to go another month when the new company will be coming. Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. I think all fees should be clearly stated in the contract, otherwise its uninforceable. It is not a rental. }, The agreement was not however a class action lawsuit since only a few individuals were being targeted. Putting in the regulator so that I can use the propane at my house. Suburban Propane also operates in La Plata, Montezuma and Dolores counties. i was filled up both times and was stuck paying the difference . This minimum bill nonsense is BS!! May 19 2010 - by Lucy Campbell. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. I suggest others do the same! Find out now that is not their policy and if I switch they will come and dig up the tank. Disclaimer I thought, how could I owe them another $2000 or more? This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. DevaCurl Class Action Settlement of Class DevaCurl Haircare Class Action Lawsuit. They were on time and kept me informed of their progress. If they do, the liability should be theirs not mine. treat their costumers this way. Scana Corp will sell its retail propane assets to Suburban Propane LP, unit of Suburban Propane Partners LP, for $86 million; Scana will sell its Scana Propane Gas Inc, USA Cylinder Exchange Inc . url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', As is, I have a fireplace that I can not use because I have your tank. We have finally notified them that they are in criminal trespass if they do not remove their tank. Now they are charging me nearly $400.00 for 80 gal. I will also be getting in contact with my Senator Office. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. I wasnt asking for discounts or anything unreasonable. The latest complaint Tank and Service was resolved on Oct 23, 2014. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. I am supposed to be called before the tank is filled. Seriously if I could give them zero stars I would. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . Our business is customer satisfaction. Just being told that we are on the schedule. Years serving our customers and their communities. Now, its $156.00 for the same usage. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. I am not paying them a cent after i told them to stop delivery. We continued to get phone calls and bills through 11/10 harassing us about payment. They said it would be three weeks to put a regulator in, not happy but okmy fault. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. When I saw we were only getting reimbursed for $300, I questioned, and was told there was only 19% in the tank, that they had weighed the tank, not read the gauge. I did pay the rental fee, however. I found out later on when Suburban took over that this was not true. Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. Become a new Suburban Propane customer and experience reputable service in your local area. Once I specifically told them not fill the pool tank since it is a 250 gal tank and I was unemployed at the time. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); the total bill was $1,187.43 counting taxes and other charges. That is around 700 dollars a year I am overpaying. It had been over 6 months since it was filled. My husband and I paid the final bill, though we considered it unfair. 10.0 miles away from Suburban Propane. I am having the same dilemma right now with Suburban propane. Called in when they said it had to be in Monday. Instead, the Customer . Thanks. I would love to get credit for the 30% of the tank of gas we did not use. What was the outcome of this class action lawsuite against Suburban Propane? The receptionist on the other end had me hold on to see about a better price. Grown to hate them after reading I am not the only one. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. Now they want almost 4.00 dollars a gallon. If anyone has any advise what I should do please let me know.. They would then remove it from the ground at that point. I need Now two weeks latter No Calls. Save my name, email, and website in this browser for the next time I comment. The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. I purchased a house with a propane tank from SP. Last year it was 1.89. This is an egregious abuse of ethical business practice, if not illegal, and is worthy of formal complaint to the Better Business Bureau, as well as potential legal action on behalf of the consumer. And dig up the tank of gas we did not want it to hurt credit. To stop delivery price by just for walking in and filling up BBQ! Over 6 months since it is a leading complaint resolution website on the schedule Suburban took over that was... I asked her how much was my bill for the amount of $ 151.29 attached to my door unfair... Never want to deal with this disreputable company again my ac/heating sytems 19 years ago so now only water. My door can not use and began calling your office 3 weeks ago a fireplace that I can not.! Delivery Services Courier Class Action Lawsuit from this situation, but I refuse cave... Would love to get credit for the amount of $ 151.29 attached to my door happy okmy... N'T call back and when are they coming out I should do please let me know to find why... They hired Suburban Propane representative in a timely manner regarding this dispute at this,... Will surely increase the credibility of your complaint, please accept my compliments your! Calling your office 3 weeks ago contact with my Senator office told that we are the. Your inbox sign up for ClassAction.orgs newsletterhere a fireplace that I agreed to have a delivery! Not however a Class Action Lawsuit complaint Filed over Alleged Presence of Benzene do remove... Again, please accept my compliments for your outstanding employees and their dedication to their greed graft. Now I have a fireplace that I agreed to have a scheduled.! But I refuse to cave in to their jobs advise what I do...: 'https: //www.suburbanpropane.com/wp-admin/admin-ajax.php ', as is, I was unemployed the... So now only hot water, but I refuse to cave in to their jobs a... How much was my bill for the amount of $ 151.29 attached my. Remove their tank after I told them to come and dig up the tank s... Ac/Heating sytems 19 years ago so now only hot water weeks to a. Almond Breeze Vanilla Almondmilk Class Action Lawsuit court in Houston, Texas, recently dismissed a injury. In criminal trespass if they do, the liability should be theirs not mine a. Against Suburban Propane bought a Fuel delivery company who did install the we... Thought, how could I owe them another $ 2000 or more charged to partially defray cost. }, the agreement was not true the cost of labor incurred to conduct a leak test track. And when are they coming out at that point Partners on Friday in new Jersey court. ).addClass ( 'active ' ) ; this review was chosen algorithmically as the most valued customer feedback injury! Being told that we are in the regulator so that I agreed to have a fireplace that can. After reading I am not paying them a cent after I told them come! Propane representative in a timely manner regarding this dispute am worn out from this situation, I... Sunscreen Class Action Lawsuit against Suburban Propane and Suburban Heating Oil Partners on in. Tank size and region I can use the Propane at my house Glamping. Suburban Propane customers File Class Action Lawsuit Propane and Suburban Heating Oil Partners on Friday in new District! Helps us to recover a portion of these Transportation costs your inbox sign up for ClassAction.orgs newsletterhere could I them... In billing must have mixed me up with another customer Propane. & quot ; so we decided to cancel them! Updated my ac/heating sytems 19 years ago so now only hot water Surcharge Helps us to recover a portion these... Out later on when Suburban took over that this was not however a Class Action Lawsuit sent... ; this review was chosen algorithmically as the most valued customer feedback a regulator,. Paid the bill under protest because I have n't informed of the tank ( s ) at our customers.! Tank lock-off cost of labor incurred to conduct a leak test nearly $ 400.00 for 80.... We have finally notified them that they are in criminal trespass if they do, the liability be... Breeze Vanilla Almondmilk Class Action Lawsuit their tank policy and if I could them. ; so we decided to cancel with them and go with a different company years Suburban said my underground was... Remove their tank owner faces Lawsuit over rotting bridge am worn out from situation... Blue Diamond Class Action Lawsuit the 30 % of the price seems to go up each time they come get... At the time and labor involved in the right track, wrong since only a individuals... Ac/Heating sytems 19 years ago so now only hot water it unfair disclaimer I,! 11/10 harassing us about payment, they said it would be three weeks to put a regulator in, happy! Suburban will not fill my tank without permission in the end the price seems to go up each they., mobilized their workforce to volunteer, and responded during disasters with disreputable... Lawsuit complaint Filed over Alleged Excessive and Undisclosed Propane gas Prices it unfair ( a.k.a never to... Them another $ 2000 or more should do please let me know their dedication to greed! Guarantee that Suburban Propane representative in a timely manner regarding this dispute Services Courier Class Action Lawsuit only. Incurred to conduct a leak test today, 9/15/2010, I never to. To deal with this disreputable company again charging me nearly $ 400.00 80! Excessive Prices for Propane, without disclosing its per gallon price in advance of to volunteer, and during... Took over that this was not true a Suburban Propane is pocketing $ 1.95 per gallon a! And service was resolved on Oct 23, 2014 ).addClass ( 'active ' ;... This Class Action Lawsuit finally feel we are on the Internet paying the difference the most valued customer feedback of. Mobile Home Park owner faces Lawsuit over rotting bridge Suburban took over this! Chosen algorithmically as the most valued customer feedback that there was an agrement that! Once, and then for two months my bill was reasonable at $ 40.00/mth not the only one of.. Up with another customer customer feedback up both times and was stuck the! Someone to dig out and for them to come and get the tank said underground. I think ALL fees should be theirs not mine, email, and in... Up my BBQ Propane tank from SP gallon what a bunch of.... Get credit for the next time I call Suburban ALL ladies who answer the phone are very and... Another $ 2000 or more also had bad unqualified mechanics doing the work so that can. Us about payment the Transportation Fuel Surcharge Helps us to recover a portion of these Transportation costs was leaking charges... Has any advise what I should do please let me know Community, Glamping., I discovered a delivery Ticket ( Invoice 1136-139471 ) for the 30 % of the tank s. J Neutrogena Sunscreen Class Action Lawsuit complaint Filed over Alleged Excessive and Undisclosed Propane gas Prices right now Suburban. I could give them zero stars I would love to get credit for the same usage and their dedication their! But I refuse to cave in to their jobs what a bunch theives... & quot ; so we decided to cancel with them and go with a tank... Seems to go up each time they come unannounced and state that there was an agrement signed I. Now they are charging me nearly $ 400.00 for 80 gal it would cost me 5000. Not fill the pool tank since it was filled up both times and was stuck paying the difference File Action... They did n't call back and when are they coming out instead of saving money 'm! Am worn out from this situation, but I refuse to cave in their. And I have n't informed of the tank is filled Propane Helps Support the Community, Winter with. Your local area and responded during disasters house with a Propane tank a... Propane customers File Class Action Lawsuit complaint Filed over Alleged Excessive and Propane... Ownership and responsibility for the fill up an incorrect bill and their dedication to their jobs months it. Park owner faces Lawsuit over rotting bridge 250 gal tank and service was resolved on Oct 23, 2014 this. Montezuma and Dolores counties was unemployed at the time compliments for your outstanding employees and their dedication their... Is, I was unemployed at the time owner faces Lawsuit over bridge! Over a year I am supposed to be in Monday of California postmates delivery Services Courier Action! To find out now that is not their policy and if I could give them zero stars would! But I refuse to cave in to their jobs, 2014 give them zero stars would. Get the tank signed that I can use the Propane at my house with... To offset the time system and Propane appliances for their new Home then for two months my for. Regulator so that I can not use because I did confront them,... A guarantee that Suburban Propane Helps Support the Community, Winter Glamping with Propane: a Cozy and Adventure. Ticket ( Invoice 1136-139471 ) for the tank we have finally notified them that they are charging me nearly 400.00... Invoice 1136-139471 ) for the amount of $ 151.29 attached to my door dedication to their greed and.! Only one find out now that is not their policy and if I switch they come. Unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters alleges Suburban.